Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sulaiman Borbor Jalloh

Bankstown,NSW

Summary

An ambitious and goal driven individual seeking position in customer service. With solid experiences in customer services from Crunch, SafeGuard, SOL Security, UNHCR and labour-Power, a team-oriented environment for logistics operation to fulfil the goal of the company and ultimately meet the customer's requirements by providing excellent on time deliveries. I am currently still employed at Crunch Fitness, after working at SafeGuard and SOL security for 2 years surveilling the building, assisting staff with any immediate security issues in the Grosvenor Place at Circular Quay. At UNHCR I was primarily engaged with customers, greeting them politely along with a handshake and enthusiastically explaining the vision of company while handing out brochures to the customers. At Labour Power I worked at various companies that was consisted of fast-paced environment generally consisting of 20-30 individuals packing up orders, tabulating records of the orders. When I am not working you can find me reading books and listening to podcasts or training at the gym and going for runs at the park. I enjoyed serving people like teaching or volunteering in my local community in festivals and sporting events.

Overview

6
6
years of professional experience

Work History

Administrator

Crunch Fitness
05.2022 - Current
  • Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
  • Register new members, as per the fitness goal
  • Promotes new deals for the gym
  • Open and closing of the gym
  • Tracking of daily sales
  • Close account of member quitting the gym
  • Tour and guide to new member of the gym

Security Guard

SAFEGUARD
01.2021 - 05.2022
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Checked and verified photo identification prior to granting facility access.
  • Remained calm, assertive and mindful to think critically and problem solve during stressful situations.

Security Rover

SOL Security
12.2018 - 12.2020
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Responded quickly to emergency situations to assess and deflect issues.

Customer Service Representative

UNCHR(United Nations High Commission For Refugees)
01.2018 - 09.2018
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Handing out Brochures


Labourer

Labour Power
07.2018 - 11.2018


  • Include picking and packing items for dispatch, processing inbound and outbound shipments
  • Preparing and verifying shipping documents and ensuring products are stored in the correct location and in a good condition.

Education

IES Foundation (Foundation Year For Law) -

University of Queensland
Brisbane, QLD
2017

GCE-O-Level -

International Lebanese School
12.2014

Skills

  • Active Listening
  • PPE Compliance
  • Data Entry
  • Multitasking Abilities
  • Emergency Response
  • Verbal and Written Communication
  • Property Patrol
  • Customer Satisfaction

Timeline

Administrator

Crunch Fitness
05.2022 - Current

Security Guard

SAFEGUARD
01.2021 - 05.2022

Security Rover

SOL Security
12.2018 - 12.2020

Labourer

Labour Power
07.2018 - 11.2018

Customer Service Representative

UNCHR(United Nations High Commission For Refugees)
01.2018 - 09.2018

IES Foundation (Foundation Year For Law) -

University of Queensland

GCE-O-Level -

International Lebanese School
Sulaiman Borbor Jalloh