Sulove Bohara
Sydney,Australia
Summary
Dynamic IT Support Specialist with hands-on experience at the Melbourne Institute of Technology, skilled in diagnosing complex network issues and enhancing system reliability. Proven ability in network security and team leadership and improving operational efficiency in challenging environments.
Overview
3
3
years of professional experience
Work History
Dispatch
Woolworths
Mascot
04.2022 - Current
- Cooperating with customers
- Managing team members.
- Facing up the product.
Volunteer IT Support
Melbourne Institute of Technology
Sydnet, NSW
10.2024 - 03.2025
- Delivered technical support to students and faculty, enhancing system reliability.
- Diagnosed and resolved computer and network issues for staff and clients effectively.
- Managed network configuration and security, safeguarding organizational assets.
- Created user guides and documentation for common IT procedures.
- Documented troubleshooting processes, achieving a 20 percent reduction in resolution time.
- Pursued ongoing education and advanced training to maintain industry knowledge.
- Acquired hands-on experience with system imaging and hardware replacement.
Education
Masters in ICT Research - Networking
Melbourne Institute of Technology
Sydney, NSW07-2027
Bachelor in Networking - Software Engineering
Melbourne Institute of Technology
Sydney, NSW12-2024
Skills
- Networking: TCP/IP, OSPF, RR, firewalls, VLANs, routers/switches
- Operating system: Windows 10/11, Linux, Ubuntu, macOS
- Hardware: PC assembly, troubleshooting, and maintenance
- Tools: Wireshark, Cisco Packet Tracer, SecureCRT, and Cisco DevNet
- Security: access control, vulnerability assessment
- Soft skills: critical thinking, presentation skills, team leadership, excellent communication, decision making, project management
Projects
Enterprise Network Simulation—Melbourne Institute of Technology (2023)
Built a scalable network model using Cisco Packet Traces with 10+ devices, including routers, switches, and multiple workstations; configured VLANs to segment departments (HR, Finance); and implemented OSPF for dynamic routing, resolved packet loss issues using Wireshark, improving network efficiency by 30%
Secure password solutions: utilizing data analytics for enhanced strength prediction and generation, as project manager and developer—Melbourne Institute of Technology (2024)
Developed a secure login system that provided dynamic prompts based on user input Implemented password generation and encryption features. Focused on enhancing authentication and user access security
Timeline
Volunteer IT Support
Melbourne Institute of Technology
10.2024 - 03.2025
Dispatch
Woolworths
04.2022 - Current
Masters in ICT Research - Networking
Melbourne Institute of Technology
Bachelor in Networking - Software Engineering
Melbourne Institute of Technology
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