Summary
Overview
Work History
Education
Skills
Availability
References
Timeline
Generic

Sumaiya Tasnim

Bedford Park,SA

Summary

Customer-oriented team member with strong background in customer relations and administrative support. Committed to leaving great, lasting impression. Eager to experience new challenges and explore new platforms to improve personal & professional skills. Currently pursuing Masters in Media (Strategic Communication) at University of Adelaide.

Overview

5
5
years of professional experience

Work History

Hotel Stuff

Hotel Obokash
05.2021 - 04.2023
  • Member of housekeeping department (Cleaning, Laundry, remove trash)
  • Reporting the hazards & damage to the authority
  • Took order and provide food & beverage as per customer demand.
  • Skilled at working independently and collaboratively in team environment.
  • Managed time efficiently in order to complete all tasks within deadlines.

Hotel Stuff

Hotel The Way
05.2019 - 04.2021
  • Cleaning and making beds in the guest’s room;
  • Replacing dirty linens and towels, and restocking amenities for the guest;
  • Taking out the trash, room service trays, and performing recycling.
  • Maintained a clean, safe, and welcoming environment to create a positive first impression for hotel visitors.

Hotel Stuff

Hotel Shuktara
05.2018 - 05.2019
  • Enhanced guest satisfaction by promptly addressing inquiries and providing exceptional service.
  • Assisted guests with special requests, ensuring their needs were met and expectations exceeded.
  • Resolved guest complaints using active listening skills and empathy to ensure their satisfaction.
  • Collaborated with housekeeping staff to ensure timely room turnovers and maintain high standards of cleanliness.

Education

Mater of Media (Strategic Communication) -

University of Adelaide

BSC in Public Relations -

University of Liberal Arts Bangladesh
Dhaka, Bangladesh
01.2018

Skills

  • Teamwork
  • Social Skills
  • Time Management
  • Food and beverage knowledge
  • Attention to detail
  • Digital Literacy
  • Active Listening
  • Critical Thinking

Availability


  • Monday: Available after 3.30 pm
  • Tuesday: Full
  • Wednesday: Full
  • Thursday: Full
  • Friday: Full
  • Saturday: Full
  • Sunday: Full

References

Available upon request

Timeline

Hotel Stuff

Hotel Obokash
05.2021 - 04.2023

Hotel Stuff

Hotel The Way
05.2019 - 04.2021

Hotel Stuff

Hotel Shuktara
05.2018 - 05.2019

Mater of Media (Strategic Communication) -

University of Adelaide

BSC in Public Relations -

University of Liberal Arts Bangladesh

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Sumaiya Tasnim