Suman Chatterjee
Jordan Springs,NSW
Summary
Experienced Food Service Manager with a proven track record of overseeing and optimizing food service operations. Proficient in managing staff, inventory, and budgets to ensure efficient and profitable operations. Skilled in maintaining high standards of food quality, safety, and customer service.
Resourceful Assistant Restaurant Manager known for high productivity and efficient task completion. Specialize in staff training, customer service management, and inventory control. Excel in communication, leadership, and problem-solving, ensuring smooth restaurant operations and exceptional dining experiences.
Overview
9
9
years of professional experience
Work History
Assistant Restaurant Manager
GuzmanYGomez
Penrith
12.2015 - Current
- Delegated work to staff, setting priorities and goals.
- Counseled and disciplined restaurant staff to maintain compliance standards, and performance requirements.
- Supervised food preparation, ordering of supplies, and inventory control.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Reviewed employee performance data regularly to identify areas needing improvement.
- Monitored customer service standards and took corrective action when needed.
- Assisted in recruiting, training, and scheduling staff members.
- Assisted personnel with duties and tasks during high-volume periods.
- Took immediate responsibility for issues and found effective solutions for swift resolution.
- Implemented systems to track labor costs, product waste, and customer satisfaction ratings.
- Participated in local community events as a representative of the restaurant brand.
- Calculated inventory and ordered appropriate supplies to meet expected demands.
- Resolved customer complaints in a timely manner.
- Guided trainees to boost safety and inventory waste management to meet pre-established business thresholds for operation.
- Interacted with customers to gauge responsiveness to hospitality and menus.
- Coordinated catering services for special occasions or corporate events.
- Ensured that all customer orders were fulfilled accurately and efficiently.
- Monitored inventory levels and placed orders as needed to maintain optimal stock levels.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Resolved problems or concerns to satisfaction of involved parties.
- Ensured compliance with health and safety regulations.
Education
Diploma of Hospitality Management - Hospitality Management
Illawarra Business College
Sydney 12-2010
Food Safety Supervisor Certification - Food Safety Supervisor
Food Safety Supervisor
Online Skills
- Dish preparation
- Interpersonal and written communication
- Shift management
- Promotions and events coordination
- Rostering using Tanda apps
- Inventory using Net chef apps
- Budget administration
- Performance evaluations
- Customer assistance
- Staff training and development
- Restaurant operations
- Wine and beverage service
- Food and beverage sales
- Guest relations
- POS system
- Food safety compliance
Timeline
Assistant Restaurant Manager
GuzmanYGomez
12.2015 - Current
Diploma of Hospitality Management - Hospitality Management
Illawarra Business College
Food Safety Supervisor Certification - Food Safety Supervisor
Food Safety Supervisor