Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Suman Dhungana

Allawah,Australia

Summary

Enthusiastic and customer-focused professional with over 5 years of experience in fast-paced retail and customer service environments. Proven ability to deliver exceptional service, enhance customer satisfaction, and optimize operational efficiency. Adept at managing stock, creating engaging product displays, and providing attentive service at the point of sale. Fluent in English, Nepali, and Hindi, with strong communication skills that foster positive customer interactions and team collaboration.

Overview

6
6
years of professional experience

Work History

Barista/Supervisor

Pulp and Grind
Domestic Airport, Australia
01.2021 - Current
  • Provided high-quality customer service in a fast-paced environment
  • Prepared a wide variety of hot and cold beverages, consistently receiving positive customer feedback
  • Managed busy periods efficiently, ensuring quick and friendly service
  • Trained new team members using positive reinforcement and structured coaching
  • Assisted management with promotional strategies and upselling techniques to boost sales
  • Conducted daily inventory assessments and maintained stock levels to meet demand

Café All-Rounder

Bon Pollo Chicken
St Leonards, Australia
05.2019 - 12.2020
  • Gained proficiency in various café operations, improving efficiency and productivity
  • Performed daily tasks accurately and efficiently, contributing to a well-organized workplace
  • Maintained a positive and energetic demeanor in a fast-paced environment
  • Provided excellent customer service and assisted in all areas of operations

Cleaner

Ventia
  • Performed thorough cleaning of office spaces, including dusting, sanitizing surfaces, and maintaining shared areas
  • Managed vacuuming, sweeping, and mopping to ensure a hygienic work environment
  • Adhered to safety and health regulations while handling cleaning chemicals and equipment

Education

The ACS Professional Year Program - ICT

QIBA
Sydney, Australia
02.2025

Bachelor of Information Technology -

Kent Institute of Technology
Sydney, NSW, Australia
03.2023

Advanced Diploma of Network Security -

Skyline International College
Burwood, NSW, Australia
07.2021

Skills

  • Excellent interpersonal and communication skills
  • Multilingual proficiency
  • Strong problem-solving abilities
  • Adaptability
  • Detail-oriented
  • Highly organized
  • Effective multitasking
  • Time management
  • Customer engagement
  • Relationship building
  • Team collaboration
  • Leadership
  • Quick learner
  • Eager to acquire new knowledge and skills
  • Professional demeanor
  • Strong work ethic

Affiliations

Australian Computer Society (ACS), 4405697

References

Chokey Bhote, Manager, Pulp and Grind, 0403 598 062

Timeline

Barista/Supervisor

Pulp and Grind
01.2021 - Current

Café All-Rounder

Bon Pollo Chicken
05.2019 - 12.2020

Cleaner

Ventia

The ACS Professional Year Program - ICT

QIBA

Bachelor of Information Technology -

Kent Institute of Technology

Advanced Diploma of Network Security -

Skyline International College

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Suman Dhungana