- I enjoy helping others and giving back to the community
Sumandeep Kaur
Donnybrook
Summary
Proven customer service expert from AA Holdings, adept at resolving high-stress situations and boosting loyalty through empathetic engagement. Skilled in beverage preparation and customization, enhancing customer satisfaction. Demonstrated ability to maintain workplace safety and foster team collaboration, significantly contributing to operational efficiency and a positive work environment.
Overview
3
3
years of professional experience
Work History
Coffee Barista
Wild Bean Cafe
02.2022 - Current
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled cash transactions accurately, maintaining accountability for daily register balances.
- Enhanced customer satisfaction by crafting high-quality coffee beverages and providing exceptional service.
Coffee Maker
The Coffee Club
03.2023 - 04.2025
- Conducted regular equipment maintenance checks, reducing downtime due to malfunctions or repairs.
- Managed inventory levels to minimize waste while ensuring adequate stock for daily operations.
- Boosted daily sales with excellent upselling techniques and product knowledge.
- Assisted in menu development, incorporating seasonal ingredients for fresh and innovative offerings.
Customer Service Representative
AA Holdings
01.2022 - 03.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Console Operator
Coles Express
04.2022 - 02.2024
- Developed strong working relationships with colleagues across departments, fostering collaboration and open communication channels for improved problemsolving.
- Maintained a safe working environment by adhering to established health and safety protocols during console operations.
- Observed and reported suspicious activities and persons.
- Assisted in training new employees, sharing best practices for successful console operation, and promoting a team-oriented work culture.
Education
Bachelor of Accounting - Bachelor of Accounting
RMIT University
Melbourne, VIC01-2029
Skills
- Customer Order Processing
- Beverage preparation
- Workplace safety
- Drink customization
Interests
Timeline
Coffee Maker
The Coffee Club
03.2023 - 04.2025
Console Operator
Coles Express
04.2022 - 02.2024
Coffee Barista
Wild Bean Cafe
02.2022 - Current
Customer Service Representative
AA Holdings
01.2022 - 03.2024
Bachelor of Accounting - Bachelor of Accounting
RMIT University
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