SUMANPREET KAUR
Mount Clear,Vic
Summary
Efficient professional with 7 years of experience and a proven knowledge of customer service, productivity and performance management.
Overview
7
7
years of professional experience
Work History
Customer Sales and Service Specialist
Telstra
11.2021 - Current
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable to achieve and exceed my KPI's in line with demands from stakeholders.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Payroll Administrator
Simran Logistics Pty Ltd
03.2018 - 01.2019
- Review time sheets, work charts, wage computation, and other information to detect and reconcile payroll discrepancies
- Process paperwork for new employees and enter employee information into the payroll system.
- Produced payroll activities documentation and reports to meet corporate guidelines and promote transparency.
- Checked figures, postings and accounting documents for correct entry, mathematical accuracy and proper coding.
CAFE COORDINATOR, CREW MEMBER
McDonald's
12.2016 - 08.2018
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Maintained calm demeanor during high-volume periods and special events.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
Education
Diploma of Leadership And Management -
ORANGE INTERNATIONAL
Bachelor of Professional Accounting -
HOLMES INSTITUTE
Skills
- Espresso Machine Operation
- Coffee Expertise
- Courteous with Strong Service Mindset
- Payroll Preparation
- Data Entry and Maintenance
- Building Customer Trust and Loyalty
- Upbeat and Positive Personality
Timeline
Customer Sales and Service Specialist
Telstra
11.2021 - Current
Payroll Administrator
Simran Logistics Pty Ltd
03.2018 - 01.2019
CAFE COORDINATOR, CREW MEMBER
McDonald's
12.2016 - 08.2018
Diploma of Leadership And Management -
ORANGE INTERNATIONAL
Bachelor of Professional Accounting -
HOLMES INSTITUTE