SUMANPREET KAUR

Mount Clear,Vic

Summary

Efficient professional with 7 years of experience and a proven knowledge of customer service, productivity and performance management.

years of professional experience

Telstra

11.2021 - Current

Used critical thinking to break down problems, evaluate solutions and make decisions.
Adaptable to achieve and exceed my KPI's in line with demands from stakeholders.
Demonstrated respect, friendliness and willingness to help wherever needed.
Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Simran Logistics Pty Ltd

03.2018 - 01.2019

Review time sheets, work charts, wage computation, and other information to detect and reconcile payroll discrepancies
Process paperwork for new employees and enter employee information into the payroll system.
Produced payroll activities documentation and reports to meet corporate guidelines and promote transparency.
Checked figures, postings and accounting documents for correct entry, mathematical accuracy and proper coding.

McDonald's

12.2016 - 08.2018

Managed morning rush of customers daily with efficient, levelheaded customer service.
Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
Maintained calm demeanor during high-volume periods and special events.
Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
Trained new baristas on company policies and procedures regarding food handling safety standards.
Kept drawer balanced by accurately processing cash, credit and debit payments.

ORANGE INTERNATIONAL

HOLMES INSTITUTE