Summary
Overview
Work History
Education
Skills
Timeline
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SUMANPREET KAUR

Mount Clear,Vic

Summary

Efficient professional with 7 years of experience and a proven knowledge of customer service, productivity and performance management.

Overview

7
7
years of professional experience

Work History

Customer Sales and Service Specialist

Telstra
11.2021 - Current
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Adaptable to achieve and exceed my KPI's in line with demands from stakeholders.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Payroll Administrator

Simran Logistics Pty Ltd
03.2018 - 01.2019
  • Review time sheets, work charts, wage computation, and other information to detect and reconcile payroll discrepancies
  • Process paperwork for new employees and enter employee information into the payroll system.
  • Produced payroll activities documentation and reports to meet corporate guidelines and promote transparency.
  • Checked figures, postings and accounting documents for correct entry, mathematical accuracy and proper coding.

CAFE COORDINATOR, CREW MEMBER

McDonald's
12.2016 - 08.2018
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Maintained calm demeanor during high-volume periods and special events.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Trained new baristas on company policies and procedures regarding food handling safety standards.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.

Education

Diploma of Leadership And Management -

ORANGE INTERNATIONAL

Bachelor of Professional Accounting -

HOLMES INSTITUTE

Skills

  • Espresso Machine Operation
  • Coffee Expertise
  • Courteous with Strong Service Mindset
  • Payroll Preparation
  • Data Entry and Maintenance
  • Building Customer Trust and Loyalty
  • Upbeat and Positive Personality

Timeline

Customer Sales and Service Specialist

Telstra
11.2021 - Current

Payroll Administrator

Simran Logistics Pty Ltd
03.2018 - 01.2019

CAFE COORDINATOR, CREW MEMBER

McDonald's
12.2016 - 08.2018

Diploma of Leadership And Management -

ORANGE INTERNATIONAL

Bachelor of Professional Accounting -

HOLMES INSTITUTE

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SUMANPREET KAUR