Tessa Rindfleish
Armidale
Summary
Adept at enhancing customer experiences and streamlining operations, I leveraged my expertise in cash handling and exceptional customer service at Black Stump Shell Service Station. My proactive approach resulted in increased customer loyalty and satisfaction, demonstrating my ability to thrive in fast-paced environments. A team player, I consistently prioritized workplace safety and efficiency.
Trustworthy and dedicated Customer Service Cashier with 5 years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
Black Stump Shell Service Station
11.2022 - 02.2025
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Answered product questions using knowledge of sales and store promotions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Utilized POS system to handle customer cash and credit card transactions.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Redeemed coupons to discount purchases.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
- Collaborated with team members to maintain smooth operations during peak hours.
- Enhanced store security by identifying and reporting suspicious activities.
- Enhanced customer experience by providing prompt and accurate transactions.
Cook/Kitchen Hand
Coolah Valley Hotel
11.2023 - 07.2024
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Maintained high standards of hygiene and cleanliness, ensuring safe dining environment.
- Maintained food safety and sanitation standards.
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours.
- Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
Assistant Cook/Kitchen Hand
Black Stump Hotel
05.2021 - 03.2023
- Prepared food orders to support waitstaff and other team members.
- Upheld strict cleanliness standards by regularly sanitizing all surfaces and equipment within the kitchen area.
Shop Assistant/Barista
Coolah Bakery
04.2020 - 12.2022
- Completed daily tasks accurately and on-time to support shop needs.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
- Organized shelves to remove slow moving items and add new merchandise.
- Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
- Collaborated with team members to achieve overall store goals and objectives.
Education
BBA - Legal Studies
University of New England
Armidale10-2027
Skills
- Customer service
- Cooking
- Positive attitude
- Baking basics
- Friendly and outgoing
- Customer satisfaction
- Cleaning and organization
- Kitchen safety
- Team player
- Reliability and punctuality
- Food handling
- Dishwashing
- Ingredient identification
- Stock replenishment
- Opening and closing duties
- Food preparation
- Equipment cleaning
- Recipe execution
- Safety procedures
- Active listener
- Cash handling
- Punctual and reliable
- Collaboration and teamwork
- Cleanliness
- Cash register operation
- Strong attention to safe food handling procedures
- Exceptional customer service
- Cleaning and sanitation
- Espresso machine operation
- Workplace health and safety
- Product knowledge
- Supply restocking
- Dedicated work ethic
- Menu memorization
- Hospitality and service industry background
- Point of sale operation
- Credits and refunds
- Call response and transfer
Accomplishments
2024 Runners Up, Caslereagh Rugby League, Womens League Tag
2024 State Touch Football, Coolah Central School
Student Representative Council 2023 & 2024
School Sports House Captain 2023 & 2024
Certification
Year 12 Higher School Certificate
Certificate II in Hospitality, Food & Beverage
White Card
Timeline
Cook/Kitchen Hand
Coolah Valley Hotel
11.2023 - 07.2024
Customer Service Cashier
Black Stump Shell Service Station
11.2022 - 02.2025
Assistant Cook/Kitchen Hand
Black Stump Hotel
05.2021 - 03.2023
Shop Assistant/Barista
Coolah Bakery
04.2020 - 12.2022
BBA - Legal Studies
University of New England
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