Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Sumaya Hashi

Sydney,NSW

Summary

Dynamic professional with a background in service supervision, online operations management, and warehouse logistics. Proven track record of optimising workflows, enhancing customer satisfaction, and achieving operational excellence. Strong leadership skills, coupled with advanced Excel proficiency and a commitment to continuous improvement. Eager to leverage expertise in rostering, scheduling, and team coordination to contribute effectively to the success of DNATA.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Amazon Associate

Amazon
11.2021 - Current
  • Managed inbound and outbound shipments, ensuring accurate inventory control and efficient order processing.
  • Maintained a clean and safe work environment, adhering to company policies and regulatory guidelines.
  • Prioritised tasks to meet tight deadlines, pitching in to assist others with project duties.

Service Department Supervisor

Woolworths
10.2019 - 11.2021
  • Oversaw daily operations of the service department, ensuring exceptional customer service and smooth workflow.
  • Managed and motivated a team of staff members, conducting regular training sessions and performance evaluations.
  • Implemented strategic initiatives to optimise efficiency and reduce operational costs, resulting in an increase in productivity.
  • Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.

Online Department Supervisor

Woolworths
10.2019 - 11.2021
  • Processing orders out in a timely manner to customers whilst providing a great customer experience from start to finish.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of tasks at hand.

Education

Bachelor of Arts - Social Justice

Macquarie University
Sydney, NSW

Bachelor of Education -

Macquarie University
Sydney, NSW

Skills

  • Rostering and shift role allocations
  • Team leadership and supervision
  • Inventory management
  • Online operations management
  • Customer service excellence
  • Problem-solving and decision-making

Certification

  • CPR Certificate - (Global Learning and Development Institute Sydney, NSW)
  • First Aid Certificate - (National College of Trade Sydney, NSW)
  • Infection Control Certificate (COVID-19) - Department of Health Online Course

Timeline

Amazon Associate

Amazon
11.2021 - Current

Service Department Supervisor

Woolworths
10.2019 - 11.2021

Online Department Supervisor

Woolworths
10.2019 - 11.2021

Bachelor of Arts - Social Justice

Macquarie University

Bachelor of Education -

Macquarie University

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Sumaya Hashi