Sumiati Orchard
Falcon,WA
Summary
Versatile and achievement-oriented professional with a proven track record at Woolworths Supermarket, enhancing customer satisfaction and streamlining operations. Skilled in critical thinking and cleaning, demonstrating attention to detail and a commitment to maintaining high standards. Excelled in mentoring roles and improved efficiency, fostering team collaboration and operational excellence.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Assistant Front End Manager
Woolworths Supermarket
01.2011 - Current
- Improved customer satisfaction by efficiently managing front-end operations and addressing customer concerns promptly.
- Streamlined checkout processes for faster service and reduced wait times, enhancing the overall shopping experience.
- Enhanced loss prevention measures through diligent monitoring of front-end activity and promoting employee awareness about potential risks.
- Assisted in training initiatives aimed at improving cashier efficiency and reducing errors in transactions.
- Mentored new employees on company policies, cash handling procedures, and customer service best practices to ensure consistent performance across the team.
- Coordinated breaks and lunches while ensuring adequate coverage at registers to maintain efficient operations throughout the day.
Support Worker
My Place
07.2022 - 11.2024
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
- Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
- Mentored new support workers by providing guidance, sharing best practices, and modeling effective client-centered care techniques.
- Conducted regular assessments of client needs, adjusting support plans to better serve them.
- Assisted clients with personal care tasks, preserving their dignity and promoting independence.
- Assisted clients in managing medications, ensuring adherence to prescribed treatments.
- Documented client progress and communicated updates to care team, contributing to continuous improvement in service delivery.
Manager
Hungry Jacks
06.2003 - 12.2006
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
Console Operator
BP
08.2001 - 12.2002
- Developed strong working relationships with colleagues across departments, fostering collaboration and open communication channels for improved problemsolving.
- Maintained a safe working environment by adhering to established health and safety protocols during console operations.
- Observed and reported suspicious activities and persons.
- Assisted in training new employees, sharing best practices for successful console operation, and promoting a team-oriented work culture.
- Facilitated seamless transitions between shifts by providing thorough handover notes detailing any outstanding tasks or ongoing issues requiring attention.
- Collaborated with team members to develop strategies for improving overall console performance and functionality.
- Reduced downtime by troubleshooting and resolving technical issues promptly, ensuring smooth console operations.
Cleaner/Kitchenhand
Equigold
05.1988 - 04.2001
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Organized and used industrial cleaning products following strict safety procedures.
- Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
- Demonstrated an outstanding commitment to safety protocols by consistently wearing protective gear during cleaning tasks that involved hazardous materials or situations.
Crew Member
CA-1
10.1997 - 10.1998
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
Bar Attendant
Junction Hotel
09.1997 - 09.1998
- Managed cash register transactions accurately, ensuring proper handling of payments and tips.
- Successfully collaborated with other staff members to provide seamless service during high-volume periods.
- Checked ID cards and verified bar guests were of legal age.
- Operated and closed down bar station according to sanitation regulations and safety standards.
- Restocked ice, condiments, and snacks.
- Adhered to alcohol policies and procedures and complied with local and state laws.
- Maintained knowledge of menu items, liquor brands, beers and non-alcoholic selections to enhance customer experience and expedite service.
- Ensured compliance with state liquor laws by diligently verifying age requirements before serving alcoholic beverages.
- Enhanced customer experience by providing exceptional service and attending to their needs promptly.
- Maintained a clean and organized bar area, ensuring a welcoming atmosphere for patrons.
- Developed rapport with regular customers, fostering a sense of community within the establishment.
Bar Attendant
Osborne Park Hotel
09.1997 - 09.1998
- Managed cash register transactions accurately, ensuring proper handling of payments and tips.
- Checked ID cards and verified bar guests were of legal age.
- Successfully collaborated with other staff members to provide seamless service during high-volume periods.
- Operated and closed down bar station according to sanitation regulations and safety standards.
- Restocked ice, condiments, and snacks.
- Adhered to alcohol policies and procedures and complied with local and state laws.
- Maintained knowledge of menu items, liquor brands, beers and non-alcoholic selections to enhance customer experience and expedite service.
- Ensured compliance with state liquor laws by diligently verifying age requirements before serving alcoholic beverages.
- Enhanced customer experience by providing exceptional service and attending to their needs promptly.
- Maintained a clean and organized bar area, ensuring a welcoming atmosphere for patrons.
- Developed rapport with regular customers, fostering a sense of community within the establishment.
- Adhered to safety and sanitation regulations, maintaining a healthy environment for both staff and customers.
Education
High School Diploma -
Hampton Senior High School
Morley11-1986
Skills
- Attention to detail
- Critical thinking
- Clean driving record
- Life skills development
- Mobility assistance
- Cleaning and sanitizing
Certification
First Aid HLTAID009,HLTAID010,HLTAID011.
NDIS Worker Module.
WWC Check.
Assists client with medication HTLHPS006.
Conducts manual tasks safely HLTWHS005.
NDIS Screening.
Timeline
Support Worker
My Place
07.2022 - 11.2024
Assistant Front End Manager
Woolworths Supermarket
01.2011 - Current
Manager
Hungry Jacks
06.2003 - 12.2006
Console Operator
BP
08.2001 - 12.2002
Crew Member
CA-1
10.1997 - 10.1998
Bar Attendant
Junction Hotel
09.1997 - 09.1998
Bar Attendant
Osborne Park Hotel
09.1997 - 09.1998
Cleaner/Kitchenhand
Equigold
05.1988 - 04.2001
First Aid HLTAID009,HLTAID010,HLTAID011.
NDIS Worker Module.
WWC Check.
Assists client with medication HTLHPS006.
Conducts manual tasks safely HLTWHS005.
NDIS Screening.
High School Diploma -
Hampton Senior High School
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