
Dedicated and compassionate Personal Care Assistant (PCA) with progressive career history in direct client care, triage, and care coordination in a fast-paced environment. Proven ability to remain calm under pressure and skilfully handle complex residents and high-stress situations. Consistently developing strong relationships with residents and families through empathetic communication, respectful attitude and excellent service. Hardworking professional with 1 year and 7 months of experience delivering exceptional care to residents. Well-organised and forward-thinking in managing resident needs.