Su Min Kim

Assessing postgraduate applications submitted by the applicants, checking the requirements for each course, meeting KPIs on daily basis.

Contacting with the applicants and their nominated agents in regards to the application status, uploading documents, extending lapse date and resolving issues in regards to the applications.

Working collaboratively along other teams within Student and Scholarly Service department to provide quality service to the applicants and their nominated agents.

• Discovered root causes of problems and identified appropriate solutions.
• Optimized core processes to improve business performance and operational agility.
• Assessed data modeling and statistics to integrate high-level business processes with data rules.
• Researched and adopted new technologies to add value to existing offerings.
• Monitored compliance and filing requirements in conjunction with staff and management.

• Pursued learning opportunities to advance knowledge and take on leadership position.
• Contributed to team success by completing jobs quickly and accurately.
• Trained new team members by relaying information on company procedures and safety requirements.
• Worked scheduled shifts and remained available to work during coworker absences, holidays and busy periods.
• Learned all required tasks quickly to maximize performance.
• Kept work areas clean, organized and safe to promote efficiency and team safety.

• Chose materials and developed lesson plans to enhance skills for individual students.
• Collaborated with adults and children to provide safe and educational experience.
• Differentiated instruction to meet needs of diverse learners.
• Monitored and assessed understanding of difficult concepts and adjusted lesson accordingly.
• Assumed leadership roles in classes and summer activities.

• Built relationships and communicated with parents to provide best learning environment for children.
• Replenished classroom supply levels to support planned lessons and activities.
• Implemented reading and writing workshops to increase student literacy and support school reading programs.

• Memorized scripts to achieve easy conversational flow in interactions with potential customers.
• Responded to customers within required turnaround times.
• Supported sales department in handling new subscriber orders, account inquiries and assigned tasks.
• Performed work in compliance with established regulations, policies and standard operating procedures.
• Utilized automated systems to log and retrieve information.
• Developed and maintained working knowledge of products and services to deliver timely, accurate information.

• Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
• Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
• Developed and delivered engaging sales presentations to convey product benefits.
• Increased sales by offering consultation on products and services and applying customer service and upselling techniques.