Sumit Shrestha
Newcastle,NSW
Summary
Enthusiastic Network Administrator proudly offering over [Number] years' experience in system upgrades, hardware monitoring and performance improvements. An astute employee with knowledge in system repairs and the installation of network components. Skilled in task prioritization and troubleshooting. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Desktop Support Network Administrator
Scentia
Sydney
06.2023 - 01.2024
- Installed, configured, and maintained desktop systems in a networked environment.
- Monitored system performance, identified potential issues, and implemented solutions to resolve them.
- Provided technical support for hardware and software issues related to desktops and laptops.
- Performed troubleshooting of network connectivity problems between different systems.
- Configured VPN connections for remote users accessing the corporate networks.
- Supported end-users with the installation of applications on their computers.
- Ensured that all user accounts were properly set up with appropriate access rights according to organizational standards.
- Identified hardware components that needed upgrading or replacing due to age or compatibility issues.
- Provided training sessions to help users become more familiar with their systems' features and capabilities.
- Managed employee access, security roles and permissions.
- Uploaded, configured and managed antivirus detection software and email applications.
- Participated in on-call shifts for holidays and weekends in case of system or network-related emergencies.
Customer Service Representative
Southern cross Network
03.2022 - 06.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Set up and activated customer accounts.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Improved customer service wait times to mitigate complaints.
- Mentored new employees on procedures and policies to maximize team performance.
Education
Advance diploma in program management -
Australian Institute of Business And Technology
01.2022
Bachelor of Science - Information Technology
Federation University (MIT Campus)
Sydney, NSW08.2018
Diploma in Project Management -
Australian Institute of Business And Technology
01.2021
Skills
- Windows Server 2016 & 2019 Knowledge of ADDS, DHCP and Print server
- Microsoft Azure Active Directory, Virtualization (Hyper V-1 & 2), Resources Management
- Microsoft 365 administration- Azure AD (Entra ID), Exchange-Mail, Teams, MFA and SSPR Implication, Skype For Business
- Microsoft Intune
- Networking- Basic Knowledge od TCP/IP, Routing, VPN, Cabling
- System Backup and Restore
- Ticketing System -Zendesk
- Virtualization- VMware, HPER-V
- Remote Support- AnyDesk, Zoom, MS Teams, Remote Desktop Connection (RDP)
- Advanced Knowledge of microsoft application- Word, Excel, Outlook and more
- Interpersonal and Written Communication
- Effective Communication
- Server Management
- Customer Support
- CRM Software
- High-Energy Attitude
University Projects
I contributed to the successful completion of Course Project 1 and Course Project 2 in an Application Development course, working collaboratively in a three-member team. Using Android Studio, CSS, Java, HTML, and Microsoft Office, my primary focus was on documentation, report creation, and project documentation. I played a key role in evaluating and managing changes within the projects, including client-requested modifications to the app's design and content. This experience not only enhanced my technical skills but also showcased my proficiency in documentation and change management, making me well-suited for dynamic work environments.
Certification
- Azure 900
- CCNA 200-301 (ongoing)
References
References available upon request.
Timeline
Desktop Support Network Administrator
Scentia
06.2023 - 01.2024
Customer Service Representative
Southern cross Network
03.2022 - 06.2023
Advance diploma in program management -
Australian Institute of Business And Technology
Bachelor of Science - Information Technology
Federation University (MIT Campus)
Diploma in Project Management -
Australian Institute of Business And Technology
- Azure 900
- CCNA 200-301 (ongoing)
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