Summer Mackichan
Richmond
Summary
Experienced in area management with a focus on staff recruitment and performance evaluation. Collaborated with various departments to enhance operational efficiency and customer service standards. Oversaw the recruitment process, including interviewing and training new staff, while maintaining quality assurance protocols. Developed strategies to improve team performance through regular meetings and documented evaluations.
Skilled Area Manager with experience mentoring and directing new team members.
High-performing professional with several years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Area Manager
Sauls Sandwiches
Melbourne
05.2025 - Current
- Collaborated with other departments such as Human Resources or Marketing on initiatives related to Area Management duties.
- Oversaw the recruitment process for new staff members including interviewing and training.
- Scheduled regular meetings with store teams to discuss objectives, performance metrics and customer feedback.
Supervisor
Ollie's Pizza / Stay God
Brunswick
01.2025 - Current
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Created new strategies for improving customer service standards within the organisation.
- Maintain standards in accordance with venue manager.
Vinnies
Store Manager
Hawthorn
03.2022 - 11.2024
- Recruit volunteers and provide industry training and equal oppurtunity.
- Manage stock / marketing in the local community.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Regulate and stimulate the predominantly volunteer based store / company.
- Adhere to the ever changing industry standards.
- KPI targets and navigating resolutions when those targets aren't met
- Weekly recaps with my area manager to develop the store
Multi Site Manager
Grilld
Perth
08.2020 - 02.2023
- Organized team-building activities for staff members across multiple sites in order to promote collaboration and foster a positive work environment.
- Maintained effective communication channels between different sites through email, phone calls or video conferencing tools.
- Created detailed reports on operational expenses, budgets and other financial metrics for senior management.
- Analyzed financial data from various sites to identify discrepancies and suggest corrective actions.
- Resolved customer complaints in a timely manner by addressing their concerns directly or escalating them as needed.
- Evaluated daily operational reports from each site to assess performance indicators such as productivity, quality control, inventory levels and cost management.
- Ensured compliance with all safety regulations at each location.
- Resolved customer complaints quickly and efficiently while maintaining a positive attitude.
- Monitored staff performance, identified areas for improvement and provided feedback.
- Implemented quality assurance processes across all sites in order to guarantee consistent delivery of services.
- Identified areas where processes could be improved or automated for greater efficiency.
Education
Diploma of Screen And Media - Art
ACMA
Perth02-2020
Skills
- Staff recruitment
- Performance evaluation
- Customer service
- KPI analysis
- Operational management
- Quality assurance
Certification
- Victorian RSA
- Class C open drivers license
- Senior First Aid
- Working with Children
Timeline
Area Manager
Sauls Sandwiches
05.2025 - Current
Supervisor
Ollie's Pizza / Stay God
01.2025 - Current
Vinnies
Store Manager
03.2022 - 11.2024
Multi Site Manager
Grilld
08.2020 - 02.2023
Diploma of Screen And Media - Art
ACMA