Su Myat May Zaw
Melbourne,VIC
Summary
A customer service representative with 3+ years of experience in retail and hospitality environments. Dependable hard worker and dedicated team player. Specialized in providing splendid customer service that ensures client retention and positive feedback. Adaptable and confident professional with expertise in personal development, team collaboration and resolving issues with customers, staff, and management.
Overview
3
3
years of professional experience
Work History
Sales Assistant
Forever New Clothing
07.2022 - Current
- Assisted customers with prompt and polite support in-person and via telephone.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Process money transactions using POS system
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Organize stock with accuracy and efficiency, and order for new delivery
- Stock handling and take Stock order.
- Replace the items on the floor area and maintain presentable merchandise to drive continuous sales
- Analyze and properly process product returns
Food and Beverage Attendant
Rosa Mexicano
03.2021 - Current
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Greeted and seated guests to provide friendly and welcoming experience.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Trained new staff members on company policies and procedures.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Opening and Closing Shift supervisor .
- Improved customer service wait times to mitigate complaints
Education
Bachelor of Commerce - Finance
Deakin University
Melbourne, VIC07.2024
Skills
- Cash Handling
- Opening and Closing Procedures
- Order Supplies
- Stock Management
- Credit and Debt Card Processing
- Payment Processing
- Returns and Refunds
Timeline
Sales Assistant
Forever New Clothing
07.2022 - Current
Food and Beverage Attendant
Rosa Mexicano
03.2021 - Current
Bachelor of Commerce - Finance
Deakin University
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