Sungmin Lee
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions. Dedicated Warehouse team member skilled in operating equipment, prioritizing tasks and carrying out fast-paced work to meet team goals. Strong understanding of OSHA standards and optimal safety guidelines. Hard worker consistently arrives early and stays late to get deadline-oriented jobs complete.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Smartphone Specialist
Happytel Retail Group
03.2023 - 04.2024
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
Cook
Signal House
09.2023 - 12.2023
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
Cook
The Shoe Bar & Cafe
10.2020 - 12.2022
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Education
No Degree - Graphic Design
Curtin University
Perth, WACertificate II - Aeroskills
South Metropolitan TAFE
Jandakot, WACertificate II - Process Plant Operation
South Metropolitan TAFE
Munster, WA06.2022
High School Diploma -
Applecross Senior High School
Ardross, WA12.2020
Skills
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Quality Assurance
- Packaging and Labelling
- Cleaning and Organizing
- Self-Motivated and Disciplined
Certification
Driver's Licence
White Card
Forklift Licence
Working at Heights
Confined Space
Gas Testing
Languages
Korean
Native or Bilingual
Timeline
Cook
Signal House
09.2023 - 12.2023
Smartphone Specialist
Happytel Retail Group
03.2023 - 04.2024
Cook
The Shoe Bar & Cafe
10.2020 - 12.2022
No Degree - Graphic Design
Curtin University
Certificate II - Aeroskills
South Metropolitan TAFE
Certificate II - Process Plant Operation
South Metropolitan TAFE
High School Diploma -
Applecross Senior High School
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