Sunil Khadgi
Kathmandu,Bagmati, Nepal
Summary
Proven Technical Sales Executive at Era Cycle Store, adept in bike component knowledge and sales upselling, enhanced sales workforce performance through innovative training programs. Skilled in decision-making and strong communication, consistently boosted sales by executing comprehensive sales cycles. Achieved significant repeat business by leveraging exceptional customer service and problem-solving abilities.
Overview
20
20
years of professional experience
Work History
Technical Sales Executive
Era Cycle store
Lalitpur, Bagmati, Nepal
11.2019 - Current
- Increased repeat business using great customer service, problem-solving and conflict-resolution skills.
- Ensured compliance with company policies and procedures during all phases of the sales process.
- Managed multiple projects simultaneously while adhering to deadlines and budget constraints.
- Negotiated and closed deals with minimal oversight.
- Maintained a high level of knowledge of products and services offered to ensure accurate customer service.
- Enhanced performance of the sales workforce with the creation of training programs.
- Forecasted sales for different accounts and managed inventory to ensure sufficient products at each site.
- Boosted sales by executing the complete sales cycle process from prospecting leads through contract negotiations and close.
- Created reports detailing customer requirements, progress made towards achieving goals, and other pertinent information related to sales activities.
- Built strong, professional relationships through the identification of client needs, which increased overall sales and opportunities.
- Utilized CRM software to manage all aspects of the sales process from lead generation through account closure.
- Implemented professional sales presentations to creatively communicate product quality and market comparisons.
Cycle Mechanic and Team Leader
Shree Palanchok Bhagwati cycle store
Lalitpur, Bagmati, Nepal
07.2015 - 04.2019
- Repaired damaged frames by welding or brazing techniques.
- Provided guidance to novice mechanics on basic repair tasks.
- Performed preventative maintenance on bicycles, such as lubrication of chains and cables, truing of wheels, and adjustment of brakes and derailleurs.
- Performed comprehensive analyses of vehicles through visual and auditory observation, disassembling and inspecting internal components to complete thorough checks and identify faults.
- Repaired and replaced accessory components such as mufflers, headlights and horns to achieve desired customer looks.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Maintained daily inventory to facilitate successful material distribution.
- Delegated daily tasks to team members to optimise group productivity.
Cycle Mechanic and Sales
KB Cycle store
Lalitpur, Bagmati, Nepal
01.2007 - 03.2014
- Diagnosed mechanical problems with bicycles using specialised tools.
- Tested rear and front shocks to determine and carry out suspension system repairs.
- Assessed tyre pressure and added or removed air to keep tyre PSI within ideal measurements.
- Promoted in-house fabricated parts to customers and distributors to enhance sales and drive brand loyalty.
- Replaced brake pads and brake systems, allowing riders to stop quickly and safely.
- Installed new components including handlebars, headsets, cranksets, pedals, shifters, brake systems, and chains.
- Maintained accurate records of bike repair services performed.
- Cleaned work areas daily to maintain a safe work environment for staff members.
- Took measurements of generator output, ignition timing and other performance indicators by connecting vehicles to test panels and running diagnostic tests.
Salesperson
Azizia Family shopping complex
Doha, Qatar
02.2006 - 11.2006
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
- Counted cash, made the changes, and stored coupons to keep an organised and balanced cash register drawer.
- Placed orders and answered customer questions in person, through email, and over the phone to maximise customer service.
- Sparked social conversations with customers to provide a friendly atmosphere and smooth shopping experience.
- Performed regular follow-ups with clients to ensure satisfaction with purchases.
- Identified customer needs by asking questions and advising on the best solutions.
- Replenished and arranged items to maintain appearance.
Salesperson
Bagmati International Enterprises
Lalitpur, Bagmati
02.2005 - 01.2006
- Developed key customer relationships to increase sales.
- Gathered data on competitors' pricing, products, and promotional activities.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Maintained current store, product, and promotional knowledge to drive consistent sales.
- Prepared and delivered appropriate presentations on products and services.
- Performed regular follow-ups with clients to ensure satisfaction with purchases.
- Monitored inventory levels and placed orders as needed.
- Identified customer needs by asking questions and advising on best solutions.
Education
High School Diploma -
Sahid Shukra Secondary School
Kathmandu Nepal03-2000
Skills
- Sales and upselling
- Bike component knowledge
- Cleanliness and hygiene
- Frame alignment techniques
- Efficient problem solving
- Workshop organization
- Adaptability to new technology
- Power tools operation
- Decision-making
- Strong communication
- Preventative maintenance planning
- Cycle fitting expertise
Languages
English
Professional
Nepali
Professional
Hindi
Professional
Timeline
Technical Sales Executive
Era Cycle store
11.2019 - Current
Cycle Mechanic and Team Leader
Shree Palanchok Bhagwati cycle store
07.2015 - 04.2019
Cycle Mechanic and Sales
KB Cycle store
01.2007 - 03.2014
Salesperson
Azizia Family shopping complex
02.2006 - 11.2006
Salesperson
Bagmati International Enterprises
02.2005 - 01.2006
High School Diploma -
Sahid Shukra Secondary School
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