Sunjidah Karim
Rhodes,Australia
Summary
With a background in a fast-paced hospitality environment, I have developed strong interpersonal and organizational skills. Seeking to transition into a new field, I have gained proficiency in delivering exceptional customer service and efficiently managing multiple tasks. Now, I aim to leverage these transferable skills to make a meaningful contribution in my next role.
Overview
4
4
years of professional experience
Work History
Hospitality Assistant
Bolton Clarke
Sydney, NSW
02.2025 - Current
- Assisted chefs in food preparation tasks, resulting in timely meal service.
- Collaborated with team members to ensure smooth workflow during peak hours.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Participated in ongoing professional development training programs to stay current on industry trends and best practices.
Intern software engineer
Neighbour tech sdn bdn
KUALA LUMPUR
11.2023 - 03.2024
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
- Helped streamline client onboarding processes, leading to smoother client experience.
- Aided in enhancing website user experience with thorough usability testing.
Admin Assistant
Wong & Partners Consultancy Sdn Bhd
Malaysia
12.2022 - 10.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Team Member and Junior Barista
Feeka Coffee Roasters
03.2021 - 06.2022
- Monitored food safety compliance and implemented waste reduction strategies
- Implemented techniques ensuring consistent excellence in customer interactions.
- Operated specialised coffee equipment, managed inventory rotation, and ensured precise measurements for consistent drink quality across diverse coffee varieties
- Supported peak-hour operations through efficient teamwork, maintained clean workspace, and adapted quickly to changing customer demands
Education
Bachelor of ICT - Cybersecurity and Ethical Hacking
Western Sydney University
SYDNEY12.2027
Skills
- Front desk operations
- Leadership
- Digital Marketing
- Teamwork
- Problem Solving
- Cash Handling
- POS Systems
- Cyber threat intelligence
- Problem solving
- Customer service
- Team collaboration
- Data entry proficiency
- Appointment scheduling
- Follow-up skill
- Information management
- Office administration
- Reminder calls
- Paperwork coordination
Languages
English
Native or Bilingual
Bengali
Native or Bilingual
Hindi
Native or Bilingual
Urdu
Native or Bilingual
Timeline
Hospitality Assistant
Bolton Clarke
02.2025 - Current
Intern software engineer
Neighbour tech sdn bdn
11.2023 - 03.2024
Admin Assistant
Wong & Partners Consultancy Sdn Bhd
12.2022 - 10.2023
Team Member and Junior Barista
Feeka Coffee Roasters
03.2021 - 06.2022
Bachelor of ICT - Cybersecurity and Ethical Hacking
Western Sydney University