Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
SUNNY THAKKAR

SUNNY THAKKAR

Hillcrest,SA

Summary

Friendly IT System Support Officer with skills of quick and effectively resolving customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses.

Overview

2
2
years of professional experience

Work History

Console Operator

OTR Flinders
11.2021 - Current
  • Customer Service
  • Handling POS
  • Stock Refilling
  • Performed End of Day Reporting
  • Stock Receiving
  • General Store Cleaning

IT System Support

INSIGNIA Financial Services
11.2022 - 05.2023
  • Monitored, tracked, and prioritized new work requests at Help Desk within set response times.
  • Solved queries and requests raised on Service Now (SNow) ticketing platform as day to day task
  • Software & application configuration for online users through SCCM
  • Providing access to the Networks & Distribution lists through Citrix Workspace on Active Directory & File Explorer.
  • Providing Hardware Bundle for new starters.
  • Decommissioning returned laptops from users.
  • Installing and configuring computer hardware, software, systems, networks, printers, and scanners
  • Monitoring and maintaining computer systems and networks
  • Setting up accounts for new users
  • Repairing and replacing equipment as necessary
  • Testing new technology
  • Possibly training junior staff

Desktop Support

Metric Kitchens
08.2021 - 11.2022
  • Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Created user accounts and assigned permissions.
  • Monitored system performance to identify potential issues.
  • Generated reports to track performance and analyze trends.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.

Education

Master’s - Business Information System

Torrens University
Adelaide
01.2022

Bachelors - Computer Science Engineering

Andhra University
Visakhapatnam, Andhra Pradesh
04.2013

Skills

  • Service Now ( SNow)
  • Microsoft SCCM
  • Citrix Workspace
  • Microsoft 365 Admin
  • Microsoft 365 Exchange
  • Handling Active Directory
  • Managing Distribution List & Dynamic Distribution List
  • Managing Video Conferencing Room
  • Microsoft Teams
  • Microsoft Excel (6 years)
  • Microsoft Outlook (7 years)
  • Microsoft PowerPoint (6 years)
  • Customer Service (6years)
  • Report Generation
  • Analytical Thinking
  • Effective Multitasking

References

  • Insignia Financial

Michelle Stenning - Manager

Email: michelle.stenning@insigniafinancial.com.au

Call: 0290 283 057


  • Metric Kitchens

Bhardwaj Mahedu - Manager

Email: bhardwajmahedu@gmai.com

Call: 0470 213 037


  • OTR - On The Run

Tracey Jones - Store Manager

Email: jonestracey190@gmail.com

Call: 0449 080 750






Timeline

IT System Support

INSIGNIA Financial Services
11.2022 - 05.2023

Console Operator

OTR Flinders
11.2021 - Current

Desktop Support

Metric Kitchens
08.2021 - 11.2022

Master’s - Business Information System

Torrens University

Bachelors - Computer Science Engineering

Andhra University
SUNNY THAKKAR