SUNNY THAKKAR
Hillcrest,SA
Summary
Friendly IT System Support Officer with skills of quick and effectively resolving customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses.
Overview
2
2
years of professional experience
Work History
Console Operator
OTR Flinders
11.2021 - Current
- Customer Service
- Handling POS
- Stock Refilling
- Performed End of Day Reporting
- Stock Receiving
- General Store Cleaning
IT System Support
INSIGNIA Financial Services
11.2022 - 05.2023
- Monitored, tracked, and prioritized new work requests at Help Desk within set response times.
- Solved queries and requests raised on Service Now (SNow) ticketing platform as day to day task
- Software & application configuration for online users through SCCM
- Providing access to the Networks & Distribution lists through Citrix Workspace on Active Directory & File Explorer.
- Providing Hardware Bundle for new starters.
- Decommissioning returned laptops from users.
- Installing and configuring computer hardware, software, systems, networks, printers, and scanners
- Monitoring and maintaining computer systems and networks
- Setting up accounts for new users
- Repairing and replacing equipment as necessary
- Testing new technology
- Possibly training junior staff
Desktop Support
Metric Kitchens
08.2021 - 11.2022
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Configured hardware, devices, and software to set up work stations for employees.
- Created user accounts and assigned permissions.
- Monitored system performance to identify potential issues.
- Generated reports to track performance and analyze trends.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
Education
Master’s - Business Information System
Torrens University
Adelaide01.2022
Bachelors - Computer Science Engineering
Andhra University
Visakhapatnam, Andhra Pradesh04.2013
Skills
- Service Now ( SNow)
- Microsoft SCCM
- Citrix Workspace
- Microsoft 365 Admin
- Microsoft 365 Exchange
- Handling Active Directory
- Managing Distribution List & Dynamic Distribution List
- Managing Video Conferencing Room
- Microsoft Teams
- Microsoft Excel (6 years)
- Microsoft Outlook (7 years)
- Microsoft PowerPoint (6 years)
- Customer Service (6years)
- Report Generation
- Analytical Thinking
- Effective Multitasking
References
- Insignia Financial
Michelle Stenning - Manager
Email: michelle.stenning@insigniafinancial.com.au
Call: 0290 283 057
- Metric Kitchens
Bhardwaj Mahedu - Manager
Email: bhardwajmahedu@gmai.com
Call: 0470 213 037
- OTR - On The Run
Tracey Jones - Store Manager
Email: jonestracey190@gmail.com
Call: 0449 080 750
Timeline
IT System Support
INSIGNIA Financial Services
11.2022 - 05.2023
Console Operator
OTR Flinders
11.2021 - Current
Desktop Support
Metric Kitchens
08.2021 - 11.2022
Master’s - Business Information System
Torrens University
Bachelors - Computer Science Engineering
Andhra University