Summary
Overview
Work History
Education
Skills
Timeline
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Supansa Vaenkwaen

Kew east,VIC

Summary

Proven leader with a track record of enhancing customer satisfaction and profitability at Phillippa's Bakery. Skilled in inventory management and staff training, I excel in fast-paced environments, demonstrating exceptional communication and teamwork. Achieved significant improvements in operational efficiency and customer service quality, reflecting a strong focus on results and attention to detail.

Overview

2
2
years of professional experience

Work History

Store Manager

Phillippa's Bakery
Armadale , VIC
08.2024 - Current
  • Managed daily bakery operations, including inventory management, ordering supplies, ensuring product freshness, and quality.
  • Ensuring customer satisfaction by providing excellent customer service.
  • Trained and supervised front-of-house staff, ensuring high productivity and adherence to food safety standards.
  • Developed and implemented strategies to increase sales and profitability.
  • Managed customer inquiries and complaints in a professional manner.
  • Maintained cleanliness and hygiene in the bakery premises.

Dental Receptionist

Verve Dental
Melbourne , VIC
09.2022 - 08.2024
  • Maintained a workflow that involved collaboration with the front desk and back office dental providers.
  • Demonstrated ability to effectively manage patient scheduling. Insurance verification, and financial transactions.
  • Provided superior customer service to incoming patients, including telephone inquiries, and scheduling appointments.
  • Built strong relationships with patients, providing exceptional customer service, and follow-up.
  • Maintained patient dental records, and proper privacy disclosure.
  • Reconciled cash and credit card transactions to maintain accurate records.

Education

Melbourne Polytechnic
Preston, VIC
11-2018

Year 11 - 12 -

Bayside Secondary Paisley College
Newport, VIC
12-2017

Year 7 - 10 -

Parklands High School
Romaine, TAS
12-2015

Bachelor of Arts - Interior Design

LCI Melbourne
Collingwood, VIC

Skills

  • Excellent communication and management skills
  • Exceptional customer service skills
  • Time management skills
  • The ability to work in a fast-paced environment
  • Collaboration and teamwork
  • Conflict resolution
  • Inventory management
  • Attention to details
  • Staff training

Timeline

Store Manager

Phillippa's Bakery
08.2024 - Current

Dental Receptionist

Verve Dental
09.2022 - 08.2024

Melbourne Polytechnic

Year 11 - 12 -

Bayside Secondary Paisley College

Year 7 - 10 -

Parklands High School

Bachelor of Arts - Interior Design

LCI Melbourne

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Supansa Vaenkwaen