SUPHANNEE YOOKHONG
ESPERANCE,WA
Summary
Dynamic professional with extensive experience in customer service at Stamford Plaza, excelling in problem-solving and conflict resolution. Proven ability to enhance guest satisfaction through effective communication and teamwork. Skilled in food quality control and emotional support, ensuring a positive environment while managing high-volume operations efficiently.
Overview
22
22
years of professional experience
Work History
Full Time Mother
Child carer
06.2016 - Current
- Performed basic first aid duties when necessary.
- Managed disciplinary situations using positive reinforcement methods such as verbal praise or rewards systems.
- Provided guidance to ensure appropriate behavior among all residents.
- Provided emotional support during difficult times for children living at the residence.
- Managed inventory and supplies to ensure materials were available when needed.
- Conducted regular rounds to keep residents and areas safe and secure.
- Managed household errands and other essential duties.
Food and Beverage Attendant
Stamford Plaza
Brisabne, Queensland
05.2011 - 03.2015
- Assisted in stocking supplies such as napkins, utensils, condiments. prior to meal services.
- Responded quickly to customer complaints or special requests in a professional manner.
- Cleaned spills immediately using appropriate methods per company policy.
- Monitored food quality and presentation before serving to guests.
- Supported serving staff in delivering accurate and well-presented food orders.
- Provided exceptional service that reflected restaurant standards and core values.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Compiled daily sales reports and provided insights on customer preferences and sales patterns.
- Removed trays and stacked dishes for return to kitchen after finished meals.
- Performed opening, closing duties such as setting up tables, chairs, checking equipment operation, counting money in register drawers.
- Greeted guests with friendliness and professionalism.
- Processed payments and handled cash, credit, and debit transactions with accuracy.
- Resolved guest complaints to maintain complete customer satisfaction.
Food & Beverage Attendant
Teva Pro
Brisbane, Australia
01.2007 - 01.2010
- Company Overview: Bar & Wait Staff Services, Brisbane, Australia
- Bar & Wait Staff Services, Brisbane, Australia
- Assisted other staff members in setting up banquet events according to customer requests.
- Maintained presence throughout meals to assist guests with additional food and beverage requests.
- Took customer orders accurately and provided menu recommendations when requested.
- Replenished stocking stations with utensils, condiments and napkins.
- Worked in close collaboration with team members to ensure customers received high-quality service.
Food & Beverage Attendant
The Sheraton Grand Sukhumvit Hotel
Bangkok, Thailand
01.2006 - 01.2007
- Company Overview: Rossini's restaurant, Bangkok, Thailand
- Rossini's restaurant, Bangkok, Thailand
Food & Beverage Attendant
The Imperial Queens Park Hotel
Bangkok, Thailand
01.2003 - 01.2006
Education
Bachelor's degree - Hotel Hospitality
University of Rajabhat Nakhon Sawan
Thailand01.2003
Bachelor Of Arts - English
University of Rajabhat Nakhon Sawan
Thailand01.2003
Certificate -
Nongbua State High School
Thailand01.1999
Skills
- Customer service
- Communication skills
- Problem-solving
- People skills
- Teamwork
- Independence
- Quick learner
- Reliability
- Punctuality
- Flexibility
- Multi-tasking
- Hard work
- Honesty
- First aid
- Food quality control
- Team collaboration
- Conflict resolution
- Safety monitoring
- Inventory management
- Emotional support
- Behavior management
- Positive reinforcement
Hobbies and Interests
- Esperance Taekwondo
- Fishing , Camping all Great outdoors Hiking
- Working and meeting new people.
- Entertaining friends and guests at home.
- Home decorating, tidying, cooking.
- Enjoy learning new things and learning about different cultures.
- Health and fitness
- Constant daily self improvement
References
- MS Helen Harding Stamford Plaza HR Officer (07) 3221 1999
- Mr. Ty Ha, Managing Owner, Teva Pro Professional Bar/Wait Staff Services, 58 Balmoral St., Hawthorne, Brisbane, 4171, 0411254448
- Mr. Sumit Suwanno, F&B Manager, Four Points by Sheraton Grand Sukhumvit, 4 Sukhumvit Soi 15, Klongtoey Nuey, Bangkok, (+66) 804 428 351
Achievements Awards
- 1995, Awarded 1st in Fashion Design, Nakhon Sawan Ministry Of Education.
- 1994, Awarded 3rd in Fruit & Vegetable Engraving, Nakhon Sawan Ministry of Education.
Timeline
Full Time Mother
Child carer
06.2016 - Current
Food and Beverage Attendant
Stamford Plaza
05.2011 - 03.2015
Food & Beverage Attendant
Teva Pro
01.2007 - 01.2010
Food & Beverage Attendant
The Sheraton Grand Sukhumvit Hotel
01.2006 - 01.2007
Food & Beverage Attendant
The Imperial Queens Park Hotel
01.2003 - 01.2006
Bachelor's degree - Hotel Hospitality
University of Rajabhat Nakhon Sawan
Bachelor Of Arts - English
University of Rajabhat Nakhon Sawan
Certificate -
Nongbua State High School
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