SUPRIYA PAGENI
KOGARAH,NSW
Summary
Proven customer service professional with a track record of enhancing guest experiences at Customer Service venues. Excelled in teamwork, collaboration, and time management, significantly improving operational efficiency. Skilled in multitasking and maintaining composure under pressure, with a flair for leveraging computer skills to streamline tasks. Demonstrated ability to boost customer satisfaction and loyalty through excellent communication and a friendly, positive attitude.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Cafe All Rounder
Kafe Neo
Kogarah, NSW
09.2024 - Current
- Contributed to overall site cleanliness, maintaining an organized workspace that minimized hazards and facilitated efficient operations.
- Achieved customer satisfaction by consistently delivering high-quality workmanship in all assigned tasks.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Processed orders and sent to kitchen employees for preparation.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Restaurant Waiter
Mokshya Indian Restaurant
Jannali
04.2024 - 08.2024
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Developed strong rapport with regular customers, encouraging repeat visits and loyalty to the establishment.
- Contributed positively to the overall workplace culture through proactive communication, problem-solving, and a commitment to continuous improvement.
Education
Bachelor Of Community Service -
Acknowledged Education
Museum NswSkills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Time Management
- Flexible and Adaptable
- Multitasking
- Computer Skills
- Excellent Communication
- Decision-Making
- Active Listening
- Calm Under Pressure
Certification
RSA Responsible Service of Alcohol
Timeline
Cafe All Rounder
Kafe Neo
09.2024 - Current
Restaurant Waiter
Mokshya Indian Restaurant
04.2024 - 08.2024
Bachelor Of Community Service -
Acknowledged Education