Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Suraksha Rana

1/2 Hampstead Road,Homebush West,NSW

Summary

At McDonald’s, I excelled as a Crew Coach, enhancing team performance through effective relationship building and strategic coaching. Working as a barista at McCafé, friendly team player dedicated to making delicious specialty coffee and tea beverages and contributing to safe, welcoming cafe environment. Fast learner and adapter to new circumstances and challenges paired with in-depth knowledge of coffee-making equipment operations. Works well under pressure and in fast-paced settings. My approach fostered trust, improved communication, and significantly boosted crew morale. Skilled in customer service and adhering to safety protocols, I successfully mentored employees, leading to a more cohesive and productive team environment.

Overview

2
2
years of professional experience

Work History

Crew Coach

McDonald’s
06.2022 - Current
  • Facilitated open communication among crew members, fostering trust and collaboration within the team.
  • Good knowledge about coffee.
  • Work at McCafe and maintained busy hour.
  • Maintained a clean and organised workspace for optimal productivity and safety.
  • Enhanced team performance by implementing effective coaching strategies and providing constructive feedback.
  • Established clear expectations for each crew member''s role, increasing accountability and reducing misunderstandings.
  • Provided coaching and mentoring to employees.
  • Cleaned counters, machines, utensils, and seating areas daily.

Education

Certificate IV - Mental Health

Fusion College of Technology
Parramatta, NSW

Skills

  • Cafe barista
  • Relationship Building
  • Customer Service and Communication Skills
  • Trustworthy

Languages

Nepali
Professional Working
English
Professional Working
Hindi
Elementary

Timeline

Crew Coach

McDonald’s
06.2022 - Current

Certificate IV - Mental Health

Fusion College of Technology
Suraksha Rana