Suranchana Manmaen
Brisbane,QLD
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Massage therapist position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Remedial Massage Therapist
Happy Feet Steam Massage
05.2019 - Current
- Ensured a comfortable and serene environment, maintaining clean and organized treatment rooms.
- Booked appointments, answered phones, greeted clients, handled payments.
- Offered aromatherapy, hot stones and cupping as part of massage treatments.
- Researched new massage techniques and treatments.
- Assisted clients in understanding benefits of massage therapy to provided education on self-care techniques.
- Researched new techniques to stay up to date with trends and developments in massage therapy industry.
Customer Service Cashier
Massage Indulgence
01.2018 - 02.2019
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Developed and managed relationships with customers to increase customer loyalty.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Assisted in creation of promotional displays, attracting customer attention and boosting sales.
Massage Therapist
Urban Thai Spa and Massage
11.2016 - 12.2017
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
- Provided clear, concise instructions to clients to prepare for massage services.
- Streamlined appointment scheduling process, allowing for more efficient client service and increased daily bookings.
Customer Service Representative
Siam Niramit Theatre
11.2015 - 10.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
Diploma - Remedial Massage
Bella International School of Beauty And Wellness
Hornsby, NSW09-2022
Certificate IV - Hospitality
Wells International College
Brisbane, QLD01-2020
Certificate - Thai Traditional Massage
WAT PO And CHE TA WAN School
Bangkok, Thailand09-2015
Certificate - Mandarin Training Centre
National Taiwan Normal University
Taipei, Taiwan08-2015
Bachelor of Education - Thai Classical Dance Education
Rajamangala University of Technology
Pathum Thani, Thailand03-2014
Skills
- Good communication and teamwork skills
- Swedish massage
- Deep tissue massage
- Stretching techniques
- Relaxation techniques
- Thai massage
- Cupping therapy
- Hot stone massage
- Aromatherapy
- Reflexology
- Front desk management
- Customer service
- Cleaning and sanitizing
- Positive attitude
- Photoshop
Certification
- Mandarin training Certification, August/2015
- Thai Traditional Massage Certification, September/2015
- First Aid Certification, September/2022
- Myofacial Cupping Therapy certification, July/2023
- Dry needling Certification, July/2023
References
- Yu Hiu Chen, Director Happy Feet Team Massage, 0410 699 080
Languages
Thai
Native or Bilingual
Mandarin
Professional Working
English
Professional Working
Timeline
Remedial Massage Therapist
Happy Feet Steam Massage
05.2019 - Current
Customer Service Cashier
Massage Indulgence
01.2018 - 02.2019
Massage Therapist
Urban Thai Spa and Massage
11.2016 - 12.2017
Customer Service Representative
Siam Niramit Theatre
11.2015 - 10.2016
- Mandarin training Certification, August/2015
- Thai Traditional Massage Certification, September/2015
- First Aid Certification, September/2022
- Myofacial Cupping Therapy certification, July/2023
- Dry needling Certification, July/2023
Diploma - Remedial Massage
Bella International School of Beauty And Wellness
Certificate IV - Hospitality
Wells International College
Certificate - Thai Traditional Massage
WAT PO And CHE TA WAN School
Certificate - Mandarin Training Centre
National Taiwan Normal University
Bachelor of Education - Thai Classical Dance Education
Rajamangala University of Technology
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