Suriani Samsuddin
Pascoe Vale,VIC
Summary
Room Attendant with expertise in cleaning protocols and guest relations. Demonstrated success in improving guest satisfaction through effective communication and staff training. Committed to maintaining cleanliness and organization in all areas. Reliable individual with experience working at several notable hotels and resorts. Brings reliable and well-developed skills as a guest room attendant to large-scale hospitality operations.
Overview
16
16
years of professional experience
Work History
Room Attendant/Team Leader
Lancemore Hotel
Melbourne, VIC
03.2025 - Current
- Thoroughly cleaned guest rooms to exceed hotel cleanliness standards.
- Inspected rooms for safety hazards and equipment functionality, reporting repair requirements to maintenance team.
- Trained newly hired room attendants on company policies and customer service techniques.
- Assisted team members with room preparation for new arrivals to ensure readiness.
- Communicated effectively with guests to address needs and requests promptly.
- Reported maintenance issues quickly to maintain high levels of guest satisfaction.
Housekeeping Supervisor
Meriton Suites Parramatta
sydney, NSW
03.2024 - 12.2024
- Trained and guided staff on cleaning procedures and safety protocols.
- Inspected guest rooms for cleanliness and adherence to quality standards.
- Communicated with front desk to address guest requests and special needs.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
- Communicated guest service scores to drive improvement and higher guest satisfaction.
Room Attendant/Self Checker
Novotel Hotel
Parramatta, sydney, NSW
01.2023 - 02.2024
- Cleaned guest rooms thoroughly, ensuring high standards of hygiene and appearance.
- Reported maintenance issues promptly to ensure room readiness and guest satisfaction.
- Assisted guests with special requests to enhance their stay experience.
- Collaborated with team members to maintain a smooth workflow throughout shifts.
- Reported lost-and-found items promptly to the supervisor or manager on duty.
Room Attendant
Park Hyatt
Melbourne, VIC
01.2017 - 08.2019
- Cleaned and maintained guest rooms to ensure a high standard of cleanliness.
- Replenished supplies and amenities to enhance guest comfort and satisfaction.
- Reported maintenance issues promptly to ensure timely resolution for guest rooms.
- Followed safety and hygiene protocols while handling cleaning materials and equipment.
- Assisted guests with requests to provide exceptional customer service experiences.
- Set up housekeeping carts with appropriate supplies for each room assigned on daily basis.
Cashier Supervisor/Retail Banker
Giant Hypermarket
Klang, Selangor, Malaysia
01.2014 - 12.2016
- Supervised cashier team to ensure efficient customer transactions.
- Trained new cashiers on register operations and customer service techniques.
- Resolved customer complaints and escalated issues to management when necessary.
- Processed refunds and exchanges promptly according to established policies.
- Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Cashier
Giant Hypermarket
Klang, Selangor, Malaysia
01.2012 - 01.2014
- Processed customer transactions accurately and efficiently at a busy retail location.
- Managed cash register operations, including cash handling and balance reconciliation daily.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
Dental Assistant
Smile dental
Klang, Selangor, Malaysia
01.2011 - 11.2011
- Assisted dentists in various dental procedures and patient care activities.
- Prepared examination rooms, ensuring cleanliness and necessary tools were available.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Sterilized instruments according to established guidelines and protocols.
- Took digital X-rays of teeth using radiographic equipment.
- Greeted patients upon arrival at the office and escorted them to an examination room.
Education
Certificate 2 - English Language And Literature
Australian Education Academy
Springvale, VIC01-2017
Some College (No Degree) -
Secondary School
MalaysiaSkills
- Cleaning procedures and hygiene standards
- Maintenance reporting
- Guest relations and customer service
- Mentoring and training
- Strong work ethic
- Willingness to learn
Timeline
Room Attendant/Team Leader
Lancemore Hotel
03.2025 - Current
Housekeeping Supervisor
Meriton Suites Parramatta
03.2024 - 12.2024
Room Attendant/Self Checker
Novotel Hotel
01.2023 - 02.2024
Room Attendant
Park Hyatt
01.2017 - 08.2019
Cashier Supervisor/Retail Banker
Giant Hypermarket
01.2014 - 12.2016
Cashier
Giant Hypermarket
01.2012 - 01.2014
Dental Assistant
Smile dental
01.2011 - 11.2011
Certificate 2 - English Language And Literature
Australian Education Academy
Some College (No Degree) -
Secondary School