Somraj Mukherjee
Summary
I have proactive financial, regulations and compliance management experience with 20+ years of achievement and demonstrated success. Am adept at complaints resolution, financial planning for individual/company, excellent in compliance and legal management. Am also very good at team building and increasing team output.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Customer Manager - Priority Cases
Westpac Banking Corporation
07.2023 - Current
- Complaints Resolution with Australian Financial Complaints Authority (AFCA).
- Complete and submit reports to AFCA.
- Provide high quality resolution and written outcome to customers and AFCA.
- Regulations & compliance management.
- Identifying and escalating systemic issue, risk incidents and continuous process improvement.
- Interdepartmental Management.
- Deliver outcome within set timeframes.
Privacy Corrections Manager
Westpac Banking Corporation
02.2020 - 06.2023
- Specialise in Consumer Credit Reporting (CCR) policy.
- Regulations & compliance management.
- Liaising with AFCA (Australian Financial Complaints Authority) & credit reporting bureaus.
- Investigate customer credit reporting done by the bank.
- Identifying risks and bank errors.
- Prepare investigation reports.
- Complaints Resolution.
- Interdepartmental Management.
- Complete and submit credit report correction requests.
- Prepare customer notification letters.
- Record maintenance.
- Keep up to date on regulator expectations and operate within them.
- Deliver outcome within set timeframes.
- Helping customers understand and maintain correct credit report.
Home Finance Manager
Westpac Banking Corporation
10.2014 - 02.2020
- Specialise in Lending regulation and policy.
- Monitor all financial transactions and give recommendations.
- Identifying risks and dependencies.
- Prepare financial reports.
- Evaluate for completeness and authenticity of information.
- Manage and monitor financial applications.
- Develop and maintain a database of records to ensure smooth transactions for all financial processes.
- Interdepartmental Management.
- Keep up to date on regulator expectations and operate within them.
- Deliver the desired outcome from initiating and submitting the mortgage application, to settlement of mortgage applications taken.
Financial Coordinator
Pearl Dealers Private Limited
06.2012 - 06.2014
- Budget preparation for each project and provide technical support.
- Financial analysis and reporting.
- Prepare and deliver project reports.
- Identifying risks and dependencies.
- Prepare regular productivity reports.
- Manage and reconcile all financial projects appropriately.
- Perform governmental contract functions including reporting and communication with appropriate representatives.
- Maintain related schedules for all government contracts.
- Coordinate contract audits and review.
Relationship Manager
India Infoline Limited, IIFL
04.2012 - 06.2012
- Accruing new clients.
- Advising clients on investments.
- Trading (shares) on behalf of clients.
- Looking after all financial needs of clients.
- Maintain license requirements.
Customer Service Officer (Accounts Manager)
Collection House Limited, Lion Finance Pty Ltd
03.2008 - 01.2012
- Financial review of new customers.
- Obtaining customer financial details.
- Building financial plan/budget for customers.
- Setting financial arrangements on accounts based on customer’s financial situation.
- Coordinating with financial institutions regarding customers.
- Coordinating with the Legal department.
- Processing and distribution of relevant reports and statistical data.
- Reporting to Senior Management.
- Training new staff.
Sales Consultant (Team Leader)
Cobra Group
01.2006 - 01.2007
- Customer Service.
- Expanding Client base.
- Sales.
- Training new staff.
Assistant Manager
Global, S.A
01.2003 - 01.2005
- Agenda preparation of meeting.
- Preparation of minutes and distribution.
- Processing and distribution of relevant reports and statistical data.
- Maintaining and checking staff roster and function.
- Preparation of pay slips.
- Preparation of weekly Budgets.
- Stock taking and purchase.
- Supervise all accounting duties.
Education
Bachelor of Applied Finance (BBM) -
University of South Australia (UNISA)
Adelaide, SA2007
Diploma in Business -
SAIBT
Adelaide, SA2004
Higher Secondary Certificate (HSC) -
Symbiosis College of Arts & Commerce
Pune, India2002
Indian Certificate of Secondary Education -
Kodaikanal Public School
Kodaikanal, India2000
Skills
- Regulations & compliance management
- Financial Management
- Complaints Management
- Financial Crisis Solutions
- Credit Control
- Compliance / Legal Management
- Interdepartmental Management
- High Value Client Management
- Banking
- Mortgages
- Organizational Leadership
- Team Building
Certification
2012 National Stock Exchange (NSE) Certification Capital Market (Dealers) Module (CMDM) 78
2010 Certificate III in Financial Services
Languages
English
Native or Bilingual
Bengali
Limited Working
Hindi
Limited Working
Timeline
Customer Manager - Priority Cases
Westpac Banking Corporation
07.2023 - Current
Privacy Corrections Manager
Westpac Banking Corporation
02.2020 - 06.2023
Home Finance Manager
Westpac Banking Corporation
10.2014 - 02.2020
Financial Coordinator
Pearl Dealers Private Limited
06.2012 - 06.2014
Relationship Manager
India Infoline Limited, IIFL
04.2012 - 06.2012
Customer Service Officer (Accounts Manager)
Collection House Limited, Lion Finance Pty Ltd
03.2008 - 01.2012
Sales Consultant (Team Leader)
Cobra Group
01.2006 - 01.2007
Assistant Manager
Global, S.A
01.2003 - 01.2005
Bachelor of Applied Finance (BBM) -
University of South Australia (UNISA)
Diploma in Business -
SAIBT
Higher Secondary Certificate (HSC) -
Symbiosis College of Arts & Commerce
Indian Certificate of Secondary Education -
Kodaikanal Public School
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