Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Susan Mary Kleemann

Susan Mary Kleemann

Hahndorf,Australia

Summary

I am a Hardworking diligent Registered Nurse with success in providing individualized patient care. Committed to delivering best-in-class patient care through effective education and communication.

Dedicated and compassionate Registered Nurse (RN) with progressive career history in triage and care coordination .. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service along with compassionate care and reliability.


Overview

33
33
years of professional experience

Work History

Community Registered Nurse

Nurse Next Door
03.2025 - Current
  • Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
  • Conducted thorough patient assessments to identify changes in condition, and initiating appropriate interventions when necessary.
  • Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.

Triage Nurse

Medibank Health Solutions
05.2010 - 11.2024
  • Maintained accurate patient records, ensuring thorough documentation of triage assessments and treatment plans.
  • Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
  • Developed strong rapport with patients through active listening skills, empathetic communication, and genuine concern for their wellbeing.
  • Obtained case history and gathered triage information to determine appropriate avenue for care.
  • Enhanced patient satisfaction by efficiently prioritizing and addressing urgent medical concerns in a timely manner.
  • Maintained a calm and professional demeanor during high-stress situations, effectively managing patient expectations and alleviating concerns.
  • Provided compassionate care for patients experiencing acute symptoms, offering emotional support and comfort during stressful situations.

Oncology/Medical/Surgical

ST Andrews Hospital
09.1997 - 01.2003
  • Breast Care Nurse 12 months
  • Pre-admissions co-ordinator 8 months
  • Ward 3 General Nursing Specialising in Oncology with medical and surgical nursing

Repatriation General Hospital
03.1994 - 09.1997
  • Daw House Hospice /Surgical/Medical
  • Graduate Nurse Program
  • Ward 2 - Respiratory / Medical
  • Ward 8 - General Surgery / Ophthalmic Surgery
  • Ward 6 - Orthopaedic Surgery (12 months)
  • Casualty - Accident / Emergency (3 months)
  • Intensive Care / Coronary Care (15 months)

Repatriation General Hospital
09.1993 - 11.1993
  • Ward 7 - Urology / Day Surgery

The Royal Adelaide Hospital
05.1993 - 06.1993
  • Ward B7 - (A5) - Cardio / Thoracic Surgery

The Hills Community Centre
09.1992 - 04.1993
  • Primary Health Care Unit

Nurse

Women's & Children's Hospital
08.1992 - 09.1992
  • Ward 'Joanna' - Medical

Nurse

The Queen Elizabeth Hospital
05.1992 - 05.1992
  • Ward 6B - Vascular / Surgical

Education

Bachelor of Nursing Practice - Bachelor of Nursing

Flinders University of South Australia
Adelaide, SA
01.1993

Secondary -

Mt Barker High School
01.1987

Skills

  • Time management
  • Organisational skills
  • Delegation
  • Triage
  • Effective communication
  • Initiative
  • Evaluation
  • Clinical skills
  • Word processing
  • Internet software
  • Patient assessments
  • Documentation and charting
  • Patient assessment
  • Strong clinical judgment
  • Patient education and counseling
  • Compassion and empathy
  • Care planning
  • Care plan development
  • Physical assessments
  • Patient evaluation
  • Licensed RN
  • Taking vitals
  • Maintaining privacy
  • Relationship building
  • Medical assessment
  • Data collection
  • Medical recordkeeping
  • Managing deadlines
  • Call triaging
  • Home health care
  • Evaluations
  • Setting up referrals

Accomplishments

  • Developed excellent communication skills with a diverse group of people.
  • Being part of a team and learning to perform as an important team member. Exceptional Time management.
  • Vitals Testing - Measuring patients' weight, height, body temperature, pulse rate and blood pressure daily.
  • Documentation - Ensured charting accuracy through precise documentation.
  • Patient Advocacy - Explained treatment procedures, medication risks, special diets and physician instructions to patients.

Timeline

Community Registered Nurse

Nurse Next Door
03.2025 - Current

Triage Nurse

Medibank Health Solutions
05.2010 - 11.2024

Oncology/Medical/Surgical

ST Andrews Hospital
09.1997 - 01.2003

Repatriation General Hospital
03.1994 - 09.1997

Repatriation General Hospital
09.1993 - 11.1993

The Royal Adelaide Hospital
05.1993 - 06.1993

The Hills Community Centre
09.1992 - 04.1993

Nurse

Women's & Children's Hospital
08.1992 - 09.1992

Nurse

The Queen Elizabeth Hospital
05.1992 - 05.1992

Bachelor of Nursing Practice - Bachelor of Nursing

Flinders University of South Australia

Secondary -

Mt Barker High School
Susan Mary Kleemann