Susan Raju
Box Hill,VIC
Summary
Positive, upbeat, and ready to bring friendly and approachable demeanor to customer interactions. Familiar with hospitality industry standards and adept at handling customer inquiries and complaints. Committed to creating welcoming environment and ensuring high levels of customer satisfaction.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Hospitality Team Member
Nando’s Restaurant
09.2024 - Current
- Assisted in maintaining cleanliness and organization of dining areas to enhance guest experience.
- Delivered exceptional customer service by addressing guest inquiries and resolving issues promptly.
- Collaborated with team members to ensure efficient food service operations during peak hours.
- Supported training of new staff on operational procedures and customer service standards.
- Executed daily opening and closing procedures, ensuring compliance with health and safety regulations.
- Adapted quickly to changing conditions, demonstrating flexibility in high-pressure environments.
Retail Worker
Salvos Stores
04.2024 - 09.2024
- Assisted customers in product selection and provided exceptional service to enhance shopping experience.
- Organized merchandise displays to maximize visibility and attract customer interest.
- Collaborated with team members to implement promotional strategies, driving sales growth during peak periods.
- Resolved customer inquiries and complaints promptly, contributing to a positive store reputation.
- Answered questions about store policies and addressed customer concerns.
Education
Bachelors in Commerce - Finance and Taxation
01.2023
Masters in Professional Accounting - undefined
Swinburne University of Technology
07.2025
Skills
- Strong teamwork
- Food safety awareness
- Reliability and punctuality
- Initiative and Self-motivation
- Customer service focus
- Professional appearance
- Cross-cultural sensitivity
- Housekeeping standards
- Problem-solving skills
- Teamwork and collaboration
- Multitasking Abilities
- Administrative skills
Certification
- RSA Certificate
- HLTFSE Training Certificate
LANGUAGES
Malayalam
Tamil
English
Timeline
Hospitality Team Member
Nando’s Restaurant
09.2024 - Current
Retail Worker
Salvos Stores
04.2024 - 09.2024
Masters in Professional Accounting - undefined
Swinburne University of Technology
Bachelors in Commerce - Finance and Taxation
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