Susan Sandner
17 Buccaneer Rd Eglinton ,WA
Summary
Accomplished and skilled Assistant in Nursing as well as past Retail Assistant at Coles offering experience in a variety of health settings, and Retail settings which has given me the ability to work effectively and congruently within a multidisciplinary team environment. Recognised for my friendly, professional and caring approach and great people skills.
Because of my experience in health care and retail working for Coles in Night fill, Dairy and Checkouts I have great communication skills and retail experience. Although I lack the experience working in this type of retail setting I am self motivated and willing to undertake any training to provide the best service and become a skilled member of the team. At this stage of my life and my current priorities I believe I would be ideal for this role due to my experience, maturity and ability to provide professional customer service. I am willing to do any training that can enhance my skills for the role and I am available to work Monday through Friday. I believe I will be a great member for the team.
Overview
1
1
Certification
Work History
AGED CARE FACILITY PERSONAL CARER
Woodford Manor Tingalpa Group
- 01.2024
- Provided daily care for residents in Aged Care Facility.
- Adhered to residents changing care plans under the guidance of the nurse on duty.
- Liaised and escalated any queries, issues and concerns which might impact service delivery.
- Provided and maintained high quality support needs in accordance with the wide range of specific needs required for people with a disability/aged care to carry out their everyday life.
- An understanding of Resident Rights, Aged Care Accreditation Standards and Outcomes.
- Promoted and encouraged independence and supported people with a wide range of specific needs to fulfil and enrich their lives to the best of their ability.
- Provided support to help people with a disability/aged care maintain their life skills including assisting with medical, social and leisure activities.
- Always ensured that an individual’s dignity and privacy was protected.
- Promoted independent living skills and choices.
- Provided nursing care to residents under the indirect supervision of the Registered Nurse on duty.
- Completed accurate documentation and care plans as per policies and procedures.
- Supervised and supported personal care staff.
- Liaised with Registered Nurses and Doctors regarding the care of residents.
- Monitored health signs, coordinated with care providers.
- Observed and reported promptly any changes or concerns in residents’ health, well-being, or behaviour to the immediate supervisor.
- Assisted residents to participate in programs and recreational related activities.
- Assisted clients with activities of daily living, hygiene (showering, toileting etc.), dressing, grooming, mobility, eating and drinking when required.
CHECK OUT OPERATOR/ DAIRY/ NIGHT FILL
Coles
- Ordering, stock control and loss prevention.
- Inventory management.
- Answering phone calls and customer queries.
- Completing sales and service transactions.
- Assisting Customers
- Replenishing and maintaining stock.
- Cash register operations and cash handling, Eftpos.
- Ensuring full compliance with work, health, and safety regulations always.
- Providing exceptional customer service.
- Opening and closing procedures.
- Facing and filling shelves on Night Fill
- Sorting pallets of stock and deliveries
- Working in Dairy
ASSISTANT IN NURSING
Tiwi Gardens Aged Care Facility, NT
- Provided support to help people with a disability/aged care maintain their life skills including assisting with medical, social and leisure activities.
- Always ensured that an individual’s dignity and privacy was protected.
- Provided nursing care to residents under the indirect supervision of the Registered Nurse on duty.
- Completed accurate documentation and care plans as per policies and procedures.
- Supervised and supported personal care staff.
- Liaised with Registered Nurses and Doctors regarding the care of residents.
- Completed documentation of day-to-day service delivery including incident reporting in accordance with organisational procedures and training new aged care support workers.
- Running the wing.
- Training new staff.
- Contributed to the development of residents’ care plans and to carry out those care plans as directed and in accordance with policies and procedures.
- Provided daily care for residents in Aged Care Facility.
- Adhered to residents changing care plans under the guidance of the nurse on duty.
- Liaised and escalated any queries, issues and concerns which might impact service delivery.
- Provided and maintained high quality support needs in accordance with the wide range of specific needs required for people with a disability/aged care to carry out their everyday life.
Education
Certificate III - Aged Care
Dovaston Training Centre
Darwin Master of Science - Double Degree Bachelor/ Master of Science And OT
Charles Darwin University
Darwin Skills
- Strong ability to manage the competing demands of a busy environment, prioritise tasks and work to tight deadlines
- Demonstrated attention to detail and data entry accuracy
- Positive, professional, helpful approach and able to work within a team environment
- Contribute to the maintenance of a safe environment for team members and customers
- Adaptable to changes in environment
- Advanced written and verbal communication skills
- Good reliable team player who demonstrates integrity and respect in the workplace
- Strong passion for customer service
- Professional customer service skills and positive helpful approach
- Follow defined quality standards, occupational health and safety policies and procedures relating to the work being undertaken to ensure high quality,
- Demonstrate a commitment to personal and professional development and ensure that skills and knowledge relating to work remain current
- Adhere to established guidelines, standards, protocols, and systems of work
Certification
- Certificate III in Aged Care
- Completed Adult Tertiary Preparation Course
- National Police Check
- Current Driver’s Licence
- Studying Bachelors and Masters in Health Science and Occupational Therapy.
Accomplishments
Finished my first two years of my Bachelors Degree in Health Science. Moved to Western Australia with my family.
PRIOR PROFESSIONAL EXPERIENCE
- Aged Care Facility Personal Carer – RSL Care, Townsville
- Assistant in Nursing – Qld Health/Royal Brisbane & Women’s Hospital
- Assistant in Nursing – Blue Care/Labrador Gardens Aged Care Facility
- Assistant in Nursing – Blue Care/Glenmead Village Aged Care Facility
- Personal Care Assistant – Frontier Services/Terrace Gardens Aged Care Facility
References
Sally Higgins Registered Nurse
Caboolture (Mental Health)
0403 455 513
Clare Melinda Registered Nurse
Kilcoy Hospital
Erika Lord Service Manager Coles Supermarket
Timeline
AGED CARE FACILITY PERSONAL CARER
Woodford Manor Tingalpa Group
- 01.2024
CHECK OUT OPERATOR/ DAIRY/ NIGHT FILL
Coles
ASSISTANT IN NURSING
Tiwi Gardens Aged Care Facility, NT
Certificate III - Aged Care
Dovaston Training Centre
Master of Science - Double Degree Bachelor/ Master of Science And OT
Charles Darwin University