Susan Yin
Croydon,VIC
Summary
Experienced with assisting customers in selecting products and providing product information. Utilizes effective communication skills to enhance customer satisfaction and drive sales. Knowledge of inventory management and maintaining store cleanliness.
Overview
6
6
years of professional experience
Work History
Sales Assistant
Best Buy Lighting
03.2024 - 01.2025
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
Sales consultant
Colorful Flooring
02.2020 - 03.2021
- Showroom consulting in carpet and timber flooring selection, take phones, order stock, coordinate sales’ work, etc. office tasks.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Sales consultant
YT Group
02.2020 - 07.2020
- Sales of bathroom products include tapware, vanity and tiles. Make suggestion on products selection according to design principles to maintain maximum customer satisfaction.
Sales Consultant
Dreamwood Flooring
06.2019 - 12.2019
- Showroom consulting and sales, manage social media advertising, manage to improve the public image of the company.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
Design & Stylist
Cino home staging
01.2019 - 06.2019
- Meet with clients, assess the property, and make recommendations, create a look will increase potential buyers’ interest, include recommend exterior and interior painting, furniture placement, and the introduction of accessories.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
Shop Assistance
Guthrie Bowron
11.2018 - 12.2018
- Completed a number of new tasks in this work experience, including creating a vibrant display for the shop.
- Completed daily tasks accurately and on-time to support shop needs.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
Education
Diploma - Interior Design
UCOL
Palmerston North 12.2018
Skills
- Positive attitude
- Good learner
- Self-management
- Product knowledge
- Inventory management
- Team collaboration
- Product labeling
- Adaptability and flexibility
- Customer engagement
Hobbies and Interests
Traveling/Exploring, Reading/Thinking, Walking/Seeing, Outside door activities especially those around water, A dog lover, An architecture admirer
Timeline
Sales Assistant
Best Buy Lighting
03.2024 - 01.2025
Sales consultant
Colorful Flooring
02.2020 - 03.2021
Sales consultant
YT Group
02.2020 - 07.2020
Sales Consultant
Dreamwood Flooring
06.2019 - 12.2019
Design & Stylist
Cino home staging
01.2019 - 06.2019
Shop Assistance
Guthrie Bowron
11.2018 - 12.2018
Diploma - Interior Design
UCOL
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