Susana Giraldo

• Reduced client anxiety through active listening, allowing them to debrief and helped them to process feelings, emotions and thoughts.
• Enhanced patient well-being by providing empathetic and compassionate support in daily activities.
• Safely transported clients to group activities and appointments, and assisted them through these.

• I fostered strong, collaborative relationships with all stakeholders, including participants, their families, carers, service providers, and the NDIA. This involved effective communication, negotiation, and conflict resolution to achieve positive outcomes for participants.
• Developed and maintained comprehensive care plans tailored to individual client needs.
• Facilitated communication between clients, providers, and community resources, enhancing collaboration.
• Monitored client progress through regular assessments, ensuring compliance with service plans.
• Maintained detailed documentation of client interactions and progress toward goals, providing a clear record of care provided.
• I provided guidance to participants to navigate and understand the NDIS system, advocating tirelessly to resolve issues, clarify funding, and ensured timely access to essential services.

• Supervising and teaching new staff by thoroughly explaining the vital aspects of the job and ensuring they feel confident and safe by giving opportunity for questions.

• Building and maintaining a good rapport with clients family, stakeholders and relevant personnel.

• Maintaining accurate records of client progress using appropriate documentation methods.

• Collaborated closely with healthcare providers to coordinate care plans for clients and updated plans monthly or when any changes occurred.

• Being a senior key worker for clients with complex disabilities.

• Administration tasks: money and receipt handling, managing online orders and appointments, and handling phone calls/telehealth.

• Applied conflict resolution techniques to manage and de-escalate challenging behaviours.