Susanna Dimiropoulos
South Melbourne
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
13
13
years of professional experience
Work History
Marketing and Account Manager
Toscana Organic Olive Grove/ Grampians Olve Estate
01.2000 - 01.2008
- Manufacturers of Australias first and largest organic Olive grove.
- hands on manufacturing and pressing of olive oil.
- Pickers and staff management
- marketing to all restaurants through Australia, including celebrity chefs. Worked closely to ensure integrity of our product in their restaurants.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Restauranteur
Neros Bistro
01.1995 - 09.2000
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Events of up to 250 people.
- All account sand marketing responsibilites.
- day to day running of 30 plus staff
Education
Skills
*Leadership strengths
*Multitasker
*Strength in team building and collaborations
* strong communicative skills
*multi layered experience
* A good listener and skilled at problem solving & Decision making
*Project management - able to execute and manage projects from start to finish in a timely manner
* customer service and client relations- building and strengthening strong customer relationships
Timeline
Marketing and Account Manager
Toscana Organic Olive Grove/ Grampians Olve Estate
01.2000 - 01.2008
Restauranteur
Neros Bistro
01.1995 - 09.2000
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