Sushant Pokhrel
Merrylands
Summary
I have dynamic customer service professionalism with proven expertise at Dominos Pizza Marrickville, excelling in cash handling and customer satisfaction. Recognized for maintaining composure under pressure and building strong relationships, consistently exceeding service goals while ensuring financial integrity and attention to detail. Reliable and punctual, dedicated to enhancing the customer experience.
Overview
1
1
year of professional experience
Work History
Customer Service Cashier
Dominos Pizza Marrickville
09.2025 - Current
- Handled cash, credit, and mobile payments accurately to ensure financial integrity.
- Maintained cleanliness and organization of the service area and dining space.
- Resolved customer inquiries and complaints promptly to enhance satisfaction.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Assisted customers with menu selections and order customization.
- Met customer service goals and exceeded customer expectations.
- Counted money in drawers at beginning and end of each shift.
Customer Service Assistant
Bhatbhateni Supermarket
02.2025 - 05.2025
- Supported inventory management by monitoring stock levels and assisting in restocking efforts.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Refunded money and adjusted bills to resolve customer service or billing complaints.
- Handled high call volume while maintaining a professional demeanor and ensuring timely resolutions.
Education
BBA - Accounting And Finance
Victoria University, Sydney
Sydney, NSW10-2028
High School Diploma -
Hetauda School of Management And Social Sciences
Hetauda, Nepal07-2024
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash handling
- Cash management
- Data entry proficiency
- Attention to detail
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 15 staff members.
- Achieved targeted Sales of $6000 in a week through effectively helping with cash management and labour cost output.
Languages
Nepali
Native or Bilingual
English
Full Professional
Hindi
Full Professional
Chinese (Mandarin)
Elementary
Interests
- Offering time and support to shelters for the homeless, women, and animals
- Youth Development Programs
- Getting involved in local advocacy groups to promote positive change in the community
- Fundraising Events
- Volunteer Work
- Baking
- Mindfulness Practices
Timeline
Customer Service Cashier
Dominos Pizza Marrickville
09.2025 - Current
Customer Service Assistant
Bhatbhateni Supermarket
02.2025 - 05.2025
BBA - Accounting And Finance
Victoria University, Sydney
High School Diploma -
Hetauda School of Management And Social Sciences