Sushil Kumal
Adelaide,Australia
Summary
I am a dedicated and customer-focused individual seeking an opportunity at Woolworths to utilize my customer service, teamwork, and inventory management skills to contribute to the store's operational success and customer satisfaction.
Experienced with customer service billing processes, supervision, and team management. Utilizes expertise in billing systems and customer service to drive operational efficiency. Track record of improving team performance and customer satisfaction through effective leadership.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service
Restaurant Customer Service
01.2022 - 01.2025
- Provided exceptional customer service, handling customer queries, and ensuring a positive shopping experience, which increased customer return rates by 15%.
- Managed inventory performed stock takes, and restocked shelves, ensuring product availability and maintaining store appearance.
- Efficiently operated checkout systems, managing cash and electronic transactions with 100% accuracy.
- Worked in a team-centric environment, coordinating with colleagues to manage peak shopping times and support store operations.
Education
Bachelor’s Degree - Information Technology
Victorian Institute of Technology College
04.2025
Diploma and Advanced Diploma - Information Technology
Western Sydney College
Sydney, NSW01.2024
Skills
- Customer Service
- Teamwork
- Communication
- Time Management
- Problem Solving
- Adaptability
- Basic IT Skills
- Retail sales customer service
- Adherence to high customer service standards
- Customer service and assistance
Accomplishments
- Drove record-high sales that elevated the store's ranking in the company from 25 to 7.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Food Safety Handling Certificate, Safe Food Australia, 2022
- Customer Service Excellence, Online Course, Skillshare, 2023
Languages
English
Nepali
Hindi
Additional Information
Flexible, including weekends and holidays (also available in Night shifts)., Able to perform tasks requiring standing for extended periods, lifting, and bending.
Timeline
Customer Service
Restaurant Customer Service
01.2022 - 01.2025
Bachelor’s Degree - Information Technology
Victorian Institute of Technology College
Diploma and Advanced Diploma - Information Technology
Western Sydney College
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