Sushila Shrestha
Melbourne,VIC
Summary
Dynamic and reliable professional with extensive experience in customer service at Shop, excelling in maintaining high customer satisfaction. Proven ability to handle high-pressure situations with patience and composure, while ensuring cleanliness and organization. Skilled in effective communication and efficient transaction processing, enhancing overall customer experiences.
Overview
1
1
year of professional experience
Work History
Customer Service Cashier
Shop
01.2024 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Age Care Cleaner
Company
03.2024 - 03.2025
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
Cleaner
Office, Shop, House, Age Care, Warehouse
02.2024 - 03.2025
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
Kitchen Hand
Restaurant
01.2024 - 03.2025
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Laundry Technician
Company
02.2024 - 02.2025
- Collaborated with team members to ensure smooth workflow and meet daily quotas.
- Enhanced customer satisfaction by providing timely and efficient laundry services.
- Exceeded cleanliness standards through diligent attention to detail when folding and packaging finished items.
- Developed expertise in stain removal techniques for various fabric types, improving garment outcomes after laundering services were provided.
Food Waiter
Restaurant
04.2024 - 01.2025
- Enhanced customer satisfaction by providing timely and efficient food service with a friendly attitude.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes.
- Maintained an organized workspace throughout shifts by consistently restocking supplies such as utensils, napkins, and condiments.
- Maintained impeccable restaurant cleanliness, ensuring a comfortable and inviting dining atmosphere for guests.
Eye Lash Technician
Salon
01.2024 - 01.2025
- Sanitized and sterilized equipment as required by law and company policy.
- Explained and demonstrated eyelash extension to hesitant guests to increase confidence in process.
- Brought in new customers through [Type] program.
- Recommended flattering style and color of eyelashes to enhance client's natural appearance.
Nail Technician
Salon
01.2024 - 01.2025
- Established strong client relationships through exceptional customer service and communication skills.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
Beautician
Parlor
01.2024 - 11.2024
- Maintained a clean, hygienic work environment to ensure client safety and comfort throughout treatments.
- Enhanced client satisfaction by providing personalized beauty consultations and recommending suitable treatments.
- Built a loyal clientele through excellent communication skills and attention to detail in all beauty services provided.
- Suggested treatments and styles to suit customer appearance and fashion choices.
Babysitter
Person
01.2024 - 09.2024
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
Education
Associate Degree in Information Technology - Computer Science
RMIT
Melbourne, VIC05-2028
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
Languages
English
Full Professional
Hindi
Full Professional
Nepali
Full Professional
Timeline
Food Waiter
Restaurant
04.2024 - 01.2025
Age Care Cleaner
Company
03.2024 - 03.2025
Cleaner
Office, Shop, House, Age Care, Warehouse
02.2024 - 03.2025
Laundry Technician
Company
02.2024 - 02.2025
Customer Service Cashier
Shop
01.2024 - Current
Kitchen Hand
Restaurant
01.2024 - 03.2025
Eye Lash Technician
Salon
01.2024 - 01.2025
Nail Technician
Salon
01.2024 - 01.2025
Beautician
Parlor
01.2024 - 11.2024
Babysitter
Person
01.2024 - 09.2024
Associate Degree in Information Technology - Computer Science
RMIT
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