Sushmita Chaudhary
Burwood,Australia
Summary
Spirited [crew coach] committed to inspiring personal drive and self-confidence through motivational training and skills development. Employs example-based instruction style to build trust as hands-on leader and guarantee safety of activities. Believes in open, constructive communication between staff and team to set clear goals and build vision of excellence.
Overview
2
2
years of professional experience
Work History
Crew Coach
McDonald's Haberfield
Haberfield, NSW
08.2020 - Current
- Maximized performance by monitoring daily activities and mentoring team members.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained new employees on proper protocols and customer service standards.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed over customer as well as crew 25 calls per day
Barista
Corelli's Cafe Gallery
Newtown, NSW
11.2021 - 01.2022
- Controlled line and crowd with quick, efficient service.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Maintained espresso equipment and performed minor repairs to keep coffee machines functioning properly.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Education
High School Diploma -
ATMC(Federation University)
Sydney, NSW10.2022
Skills
- Practice Planning and Management
- Individualized Coaching
- Media Relations
- Game Rule Updates
- Performance Optimization
- Written and Verbal Communication
- Safety Management
- Creativity and Flexibility
- Player Assessments
- Customer Service
- Work Organization and Prioritization
Timeline
Barista
Corelli's Cafe Gallery
11.2021 - 01.2022
Crew Coach
McDonald's Haberfield
08.2020 - Current
High School Diploma -
ATMC(Federation University)