Samson Dinning
Parkdale,VIC
Summary
Dedicated crew coach with expertise in customer service, employee training, and team building. Proven ability to resolve customer complaints and enhance team performance through effective mentoring and innovative training modules.
Overview
4
4
years of professional experience
Work History
Crew Coach
Mcdonald's
Heatherton, VIC
05.2022 - Current
- Trained new crew members on operational procedures and customer service standards.
- Maintained cleanliness and organization of workstations for optimal workflow.
- Resolved customer complaints promptly while maintaining a positive dining experience.
- Collaborated with management to uphold quality standards in food preparation and service.
- Provided feedback to team members on their performance, progress and areas of improvement.
- Mentored junior crew members in developing their skillsets while providing them with guidance on career development opportunities.
- Implemented training modules to enhance employee skills and efficiency in tasks.
Volunteer
Mordialloc Community Centre
Mordialloc, VIC
12.2023 - 01.2024
- I looked after children aged 6 to 12 during school holidays when parents could not supervise.
- Helped organise activities for the children, such as baking lessons, ball games, or board games.
- Followed directions from supervisors and completed tasks within appropriate timeframe.
- Collaborated with other volunteers to create a positive work environment.
- Helped with prep, set up, and breakdown of community and public events.
- Assisted in maintaining the facility's cleanliness and safety standards.
- Provided support to staff in delivering educational programs and workshops.
Education
High School Diploma -
St Bede's Catholic College
Mentone, VIC 319410-2026
Skills
- Customer service
- Employee training
- Team building
- Activity planning
- Feedback provision
- Operational procedures
- Cleanliness standards
- Coaching techniques
- Innovation skills
- Problem resolution
- Time management
- Communication skills
- Valid Driver's license
- Problem-solving
- Stock management
- Safe food handling
- Crew leadership
- Cooking
- Menu memorization
References
References available upon request.
Accomplishments
Primary School Vice Captain - St Patrick's Catholic Primary Mentone
Timeline
Volunteer
Mordialloc Community Centre
12.2023 - 01.2024
Crew Coach
Mcdonald's
05.2022 - Current
High School Diploma -
St Bede's Catholic College