Sushrut Deshpande

• Oversaw end-to-end execution as Tech Lead for a complex Officeworks Forecasting & Replenishment (F&R) project, managing all phases from technical design through large-scale data integration to completion.
• Acted as the RELEX technical expert and senior escalation point for the partner-led ARB F&R implementation, providing critical support and resolving complex issues to ensure project success.
• Contribute to value development initiatives, including pre-sales support and solution scoping, to drive new business opportunities.
• Serve as Best Practice Ambassador for the ANZ region, enhancing standardization by facilitating communication between local and central services teams.
• Represent the ANZ region on the global Manufacturing (MFG) Technical Consulting taskforce.
• Lead and coordinate end-to-end legacy Optimity migrations (AWS → RELEX Azure) across multiple projects, collaborating with diverse customer stakeholders—including IT, Project Management, and Business teams—as well as internal platform teams to minimize cutover risks.
• Mentor and coach junior Technical Consultants and partner consultants, contributing to team growth and strengthening overall technical capability.
• Design and deliver alerting and monitoring sessions for the APAC Service Delivery Management (SDM) team to standardize incident response protocols across the region.
  Provide expert technical guidance across multiple concurrent implementation projects as a collaborative and trusted resource.
• Act as a senior escalation point for complex technical issues, delivering advanced solutions to both clients and internal teams.If you want, I can also help format this for your resume or LinkedIn!

• Oversaw multiple implementations encompassing project planning, discovery, training, and post-implementation support.
• Completed projects timely and cost-effectively, consistently fulfilling client and business requirements.
• Followed company methodology, ensuring all milestones, tasks, and documentation completed accurately while implementing change and risk management principles.
• Developed clear, high-quality documentation in accordance with project requirements, comprising specifications, training materials, and user guides.
• Facilitated collaboration among cross-functional internal teams, including Business Analysts and Support Analysts, to ensure successful project execution.
• Created and updated technical documentation, including training manuals, use cases, and functional specifications.
• Executed User Acceptance Testing (UAT) to confirm functionality and align project deliverables with client requirements.
• Contributed to the design and development of software enhancements based on user feedback and business requirements.
• Served as primary point of contact for clients, facilitating effective communication with stakeholders across all levels—from end users and IT providers to executive management.
• Developed and upheld solid client relationships by providing ongoing support, engaging communication, and prioritizing customer retention.

• Managed multiple implementation projects end-to-end, including planning, discovery, data migration, training, and post-go-live support.
• Collaborated with clients to collect requirements, evaluate environments, supervise installations, and provide handover documentation.
• Facilitated timely project delivery and budget adherence, utilizing company methodology and applying effective risk/change management strategies.
• Facilitated effective communication between cross-functional teams, encompassing Business Analysts, Support, and Development, to guarantee smooth delivery.
• Managed data migration projects, conducted thorough environment audits, confirmed data integrity, and carried out imaging data conversions.
• Developed and sustained technical documentation, including training manuals, user guides, and specifications.
• Performed UAT while supporting design and rollout of software improvements.
• Delivered product training and ongoing support, strengthening client relationships and ensuring successful adoption
• Mentored and guided new team members.

Expanded leadership duties included:

• Assumed managerial responsibilities during Manager’s absence, encompassing team supervision, project oversight, and decision-making.
• Handled client and internal escalations, improving response times. Conducted daily stand-ups and weekly project meetings to ensure project alignment. Guided discussions focused on resolving issues and enhancing collaboration.
• Partnered with development team to assess task priorities and schedule future sprints.

• Handled calls, emails, and customer inquiries, acting as initial contact point and driving resolution.
• Facilitated ticket management utilizing Zendesk
• Managed remote installations and configuration processes for Oasis Software and relevant modules.
• Executed Oasis server upgrades and facilitated server migrations.
• Delivered comprehensive remote training to customers regarding Oasis software and its related modules.