Susmita Gurung
Strathfield,NSW
Summary
Dynamic and dedicated wait staff member with a strong work ethic and expertise in hospitality service at Bhatbhateni Supermarket. Proven ability to multitask effectively while maintaining order accuracy and food safety standards. Cultivated positive customer relationships, enhancing the dining experience and ensuring satisfaction through prompt service and professional communication.
Experienced with providing attentive and friendly service in fast-paced environment. Utilizes strong communication skills to ensure guest satisfaction and smooth operation. Track record of maintaining clean, organized workspace and effectively managing multitasking duties.
Overview
3
3
years of professional experience
Work History
Wait Staff Member
Bhatbhateni Supermarket
Kathmandu
03.2022 - 03.2025
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
BBA - Accounting
Central Queensland University
Sydney, NSW06-2028
Skills
- Strong multitasking
- Efficient organization
- POS system operation
- Professional appearance
- Order management
- Order accuracy
- Food safety
- Strong work ethic
- Hospitality service expertise
- Cash handling
- Food running
- Safe food handling
- Front-of-house display creation
- Dining area maintenance
Timeline
Wait Staff Member
Bhatbhateni Supermarket
03.2022 - 03.2025
BBA - Accounting
Central Queensland University