Suwathie Thirunamam
Berala,NSW
Summary
Team-driven Employment Relations Documentation Consultant offering dynamic personality and extensive background in conducting all processes relating to onboarding, offboarding and employee-life cycle. Lifecycle documentation and paperwork include employment contracts, employee handbook, variations, retention reports, reference checks and termination letters etc.
Professional with experience in documentation creation and management, ready to deliver impactful results. Known for strong teamwork, adaptability, and reliability, ensuring smooth project execution. Skilled in technical writing, process documentation, and compliance, with focus on accuracy and clarity. High adaptability at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Employment Relations Documentation Consultant
Peninsula
05.2024 - Current
- Developed comprehensive documentation such as employment contracts and employee handbooks in line with the legislation i.e. Fair Work Act 2009, to send to clients.
- Collaborated with cross-functional teams to streamline document management processes and improve efficiency.
- Provide technical employment relations advice to clients on legislation and HR matters.
- Reviewed and analysed existing documentation for accuracy, ensuring compliance with the legislation and best practices.
- Led training sessions for staff on effective documentation techniques and tools to boost productivity.
- Revised technical documents, enhancing user understanding through clear language and formatting.
- Mentored junior consultants in documentation methodologies, fostering skill development and knowledge sharing within the team.
Human Resources Coordinator
Peninsula
06.2022 - 05.2024
- Managed all human resource documentation, including new hire letters, employee contracts and corporate policies and procedures.
- Completed reports and employment forms.
- Regularly updated HR databases to reflect employee information, changes in benefits and other details.
- Supervised onboarding process for newly hired employees, including distribution of all paperwork.
- Oversaw new employee onboarding procedures from initial training to skill development.
- Built and developed lasting relationships with employees, peers, upper management and outside vendors.
- Worked with HR department to devise and update policies as needed for corporate accountability and workplace health.
- Oversaw benefits enrollment process by answering questions and assisting employees with login details.
- Leveraged internal HR databases to organize and maintain personnel records, enter employee data and update previous data.
- Prepared or maintained employment records using human resources management system software.
- Scheduled or conducted new employee orientations.
- Conducted exit interviews and completed employment termination paperwork.
Sales Associate
JB Hi-Fi
11.2019 - 05.2022
- Engaged with customers to effectively build rapport and lasting relationships
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training
- Trained and developed new sales team associates in products, selling techniques and company procedures
- Developed, marketed and sold full range of products and support services
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
Call Center Representative
NSW Gov
02.2019 - 04.2021
- Engaged in continuous learning and development opportunities to promote continued performance improvement
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
- Promoted available products and services to customers during service, account management and order calls
- Investigated and resolved customer inquiries and complaints quickly.
Brand Ambassador | NBN
04.2018 - 05.2018
- Increased brand awareness through event marketing, demonstrations, sales and brand promotion
- Identified key high-traffic, consumer-centric locations and events to deliver brand awareness and implemented team test driving experiences
- Executed brand activations to standards and with professionalism, including events, seeking and sampling
- Communicated product information with confidence and educated consumers about company
- Contributed to social media content documenting brand's impact in on market
- Conducted consumer surveys and gathered data on purchasing habits for use in branding efforts
- Communicated successes, competition trends, deals, product introductions, potential accounts, resets and demo opportunities via recaps.
Education
Bachelor of Commerce - Marketing And Human Resources
Macquarie University
01.2022
Higher School Certificate -
Strathfield Girls High School
11.2016
Skills
- Document Management
- Compliance monitoring
- Teamwork and collaboration
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Organizational skills
- Personnel File Management
- Problem Solving
- Microsoft Office Suite
- Team Collaboration
- Award interpretation
- Employee Onboarding and Offboarding
- Policy writing
Timeline
Employment Relations Documentation Consultant
Peninsula
05.2024 - Current
Human Resources Coordinator
Peninsula
06.2022 - 05.2024
Sales Associate
JB Hi-Fi
11.2019 - 05.2022
Call Center Representative
NSW Gov
02.2019 - 04.2021
Brand Ambassador | NBN
04.2018 - 05.2018
Higher School Certificate -
Strathfield Girls High School
Bachelor of Commerce - Marketing And Human Resources
Macquarie University