Summary
Overview
Work History
Skills
Affiliations
Qualifications
Timeline
Generic

Suzannah Chappel

Toowoomba ,QLD

Summary

Dynamic professional with a strong background in customer service at McDonald's, excelling in order processing and food safety practices. Proven ability to lead teams as a Futsal Coach, fostering a competitive environment while enhancing player performance. Adept at communication and self-motivation, consistently delivering high-quality experiences.

Overview

1
1
year of professional experience

Work History

Crew Member

McDonalds
Toowoomba, Qld
01.2025 - Current
  • Prepared quality products while maintaining portion control and presentation within service goal times.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Processed takeout orders quickly to ensure timely delivery of meals.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Maintained safe food handling practices to prevent germ spread.
  • Educated customers on menu items, product ingredients and nutritional values.
  • Monitored quality of food served to ensure it met company standards for presentation and temperature.
  • Took orders from patrons and input selections into store computer system.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.

Futsal Referee

AFA
Toowoomba, Qld
11.2024 - 04.2025
  • Awarded free kicks and penalties in line with game rules and regulations.
  • Operated time clock and scoreboard during various games.
  • Set up field equipment and scorekeeping stations for game and tournaments.
  • Gave instructions to the teams about how long they had for half-time break.
  • Made accurate calls based on knowledgeable reading of league regulations and knowledge of soccer rules.
  • Ensured all players followed the rules and regulations of Futsal.
  • Tracked game time, starting or stopping play when necessary.
  • Kept track of time to call for halftime or other breaks in play.
  • Maintained neat, professional appearance as trusted and fair officiant for soccer games.
  • Acted as a mediator between coaches, players, and spectators to resolve disputes.
  • Stopped game to allow treatment or removal of injured players.
  • Monitored and controlled the flow of the game, including stoppages for fouls or injuries.
  • Communicated effectively with assistant referees to maintain game flow and ensure rule adherence.

Futsal Coach

AFA and St Ursula's College Toowoomba
Toowoomba, Qld
04.2024 - 04.2025
  • Developed and implemented training plans for players to improve their agility, speed, and ball control.
  • Attended events of prospective players, met with families, and presented recruitment proposals.
  • Adapted coaching techniques to meet the diverse needs and learning styles of players.
  • Created game strategies to maximize the performance of teams in competitive matches.
  • Ran drills and fitness circuits to improve athletes' coordination and skills.
  • Planned team activities such as warm-ups, stretching exercises, and scrimmage games.
  • Assessed player abilities and assigned positions according to individual strengths.
  • Fostered a positive, competitive, and team-oriented environment, promoting sportsmanship and respect among players.
  • Monitored player performances during games and provided feedback for areas of improvement.

Skills

  • Food safety practices
  • Order processing
  • Menu education
  • Time management
  • Team coaching
  • Customer service
  • Cash handling
  • Order taking
  • Communication
  • Self motivation

Affiliations

  • Futsal, Art, Thrifting, Rock climbing, Beading

Qualifications

  • Blue Card
  • Level One coaching course
  • AFA-qualified referee

Timeline

Crew Member

McDonalds
01.2025 - Current

Futsal Referee

AFA
11.2024 - 04.2025

Futsal Coach

AFA and St Ursula's College Toowoomba
04.2024 - 04.2025

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Suzannah Chappel