Suzanne ALLISON

Work History

NDIS Support Worker (Casual)

MyIntegra

05.2024 - Current

Provided individualized support to NDIS participants with daily living activities, medication management, community participation, skill development, health, and well-being
Ensured client satisfaction and maintained detailed progress notes
Successfully assisted clients in achieving their NDIS goals

Volunteer Manager – Community Programs

Australian Red Cross

06.2022 - 04.2024

Recruited and onboarded 50 volunteers, ensuring they were equipped with necessary training and resources
Managed volunteer schedules to optimize staffing levels and meet program needs
Provided mentorship and support to volunteers, fostering a positive and collaborative work environment
Maintained accurate and up-to-date records of volunteer hours, performance, and client interactions
Built strong relationships with community partners, including aged care facilities and lifestyle coordinators, to facilitate volunteer placements and collaborations

Grants Contract Administrator – Flood Relief Program

Australian Red Cross

01.2022 - 06.2022

Assessed and processed over 200 emergency financial relief applications, ensuring timely disbursement of funds to affected households
Provided empathetic phone support to flood victims, offering reassurance and practical advice
Effectively communicated complex eligibility criteria and documentation requirements to clients, simplifying the process
Successfully resolved [number] complex client cases, demonstrating strong problem-solving and critical thinking skills

Disability Support Worker (Casual)

Assist Ability Australia

08.2021 - 01.2022

Supported clients with intellectual and physical disabilities to participate in community activities and develop essential life skills
Implemented individualized support plans, tailoring interventions to meet unique client needs
Maintained accurate and confidential records to ensure compliance with regulatory standards
Demonstrated strong interpersonal skills to build rapport with clients, families, and colleagues
Effectively communicated with clients and their families to address concerns and provide reassurance

Carer Response Representative

Merri Heath

01.2021 - 08.2021

Accurately assessed the urgency and severity of carer situations to determine eligibility for support services
Efficiently registered carer details and documented their current circumstances in the Client Information Management System (CIMS)
Provided tailored information and advice to carers, empowering them to make informed decisions about their support needs
Facilitated access to timely respite services for carers in crisis or emergency situations, coordinating with external providers
Supported carers in accessing planned respite services funded through NDIS or State-funded programs

Client Services Representative

Australian Red Cross

03.2020 - 12.2020

Efficiently processed numerous applications for emergency financial assistance, ensuring timely support for vulnerable individuals and families during the COVID-19 pandemic
Provided compassionate and empathetic support to clients experiencing financial hardship, offering guidance and reassurance
Accurately assessed client eligibility, conducted financial evaluations, and facilitated the disbursement of funds
Effectively triaged and referred clients to appropriate support services, including mental health, legal aid, and housing assistance
Maintained strict confidentiality and adhered to data privacy regulations

Recreational Access Program (RAP) Team Leader

YMCA Coburg VIC

11.2018 - 01.2020

Empowered young adults with intellectual disabilities to participate in a variety of recreational activities, promoting social inclusion and well-being
Implemented a person-centred approach to support clients in making informed choices and developing their independence
Facilitated community engagement by organizing and leading inclusive recreational events and programs

Murray Goulburn Co-operative

01.2012 - 01.2013

Streamlined product pricing, retail standards, and procedures, resulting in [specific outcome, e.g., increased efficiency, reduced costs]
Conducted root cause analysis of legacy systems and identified opportunities for process improvement
Collaborated with key stakeholders to implement effective solutions and drive operational change
Leveraged data analysis to identify trends, troubleshoot issues, and inform strategic decision-making
Simplified complex processes to enhance user experience and improve overall productivity

BP Australia

01.2011 - 01.2012

Maintained accurate and up-to-date pricing data within SAP systems, ensuring seamless project management
Collaborated with the Global SAP team to implement price changes and maintain data integrity
Migrated complex commercial pricing data from legacy systems (ISP) to SAP, improving efficiency and accuracy
Identified and implemented process improvements to streamline customer setups and minimize invoice errors
Provided technical support for SAP Supply and Plant Maintenance modules

Shell Australia

01.2002 - 01.2010

Led and mentored a team of eight staff, delivering comprehensive SAP training and ensuring optimal performance
Consistently exceeded KPI targets by implementing effective strategies and monitoring key performance indicators
Produced timely and accurate KPI reports to meet stringent SLAs
Empowered account managers with advanced sales tools and training to maximize revenue and market share
Established expertise in pricing functions and promotional activities, driving strategic decision-making and optimizing business outcomes

Overview

Work History

NDIS Support Worker (Casual)

Volunteer Manager – Community Programs

Grants Contract Administrator – Flood Relief Program

Disability Support Worker (Casual)

Carer Response Representative

Client Services Representative

Recreational Access Program (RAP) Team Leader

Education

Social Sciences

Skills

Timeline

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