Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Suzanne Fajloun

Summary

Customer-focused with proven expertise in lead generation, client relationship management, and sales support. Recognised for delivering exceptional service to high-demand clients and maintaining strong, long-term customer relationships. Brings solid experience and a strong commitment to service improvement, continuous learning, and consistently exceeding performance expectations.

Overview

8
8
years of professional experience

Work History

Strata Assistant

Whelan Property Group
06.2022 - Current
  • Liaising with and supporting owners and property agents via phone and email
  • Managing and resolving complaints and disputes
  • Issuing work orders and quote requests
  • Ensuring adherence to applicable laws and regulations
  • Drafting meeting agendas and recording minutes
  • Preparing budgets for presentation at Annual General Meetings (AGMs)
  • Reviewing, coding and processing contractor invoices
  • Filing and managing correspondence

Sales Assistant

Priceline Pharmacy
05.2019 - 07.2024
  • Coached new sales staff on policies and strategies to boost revenue.
  • Improved team profits through effective time and resource management focused on exceeding targets.
  • Established customer relationships to drive long-term business growth.
  • Reconciled cash drawer each shift, addressing errors and discrepancies.
  • Enhanced sales cycle by optimizing promotion placements, point of sale materials, and product visibility.

Sales Associate

Kmartcorp
01.2017 - 01.2019
  • Helped customers complete purchases and locate items
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Issued receipts and processed refunds, credits or exchanges.

Education

Certificate IV in Strata Community Management - Strata

Australian College of Professionals
Online
10-2024

Skills

  • Self-Motivated
  • Computer skills
  • Attention to detail
  • Verbal and written communication
  • Data entry
  • Problem-solving
  • Time management
  • Teamwork and reliable
  • Ethical and honest
  • Teamwork and collaboration

Languages

English
Arabic

Timeline

Strata Assistant

Whelan Property Group
06.2022 - Current

Sales Assistant

Priceline Pharmacy
05.2019 - 07.2024

Sales Associate

Kmartcorp
01.2017 - 01.2019

Certificate IV in Strata Community Management - Strata

Australian College of Professionals

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Suzanne Fajloun