Deborah Morrison
Mount Sheridan,QLD
Summary
Hardworking and organised professional with 6 years of administration experience and over 17 years in customer service. Demonstrated ability to quickly acquire knowledge and processes, and perform duties safely and efficiently. Exceptional skills in organisation, leadership, and time management. Committed to creating a positive and productive work environment through collaborative teamwork.
Overview
17
17
years of professional experience
Work History
Assistant Strata Manager
Body Corporate Services Cairns
, Qld
10.2018 - Current
- Assist Strata Managers in daily tasks.
- Coordinate and liaise with contractors to carry out necessary repairs and maintenance, send works and quote requests.
- Arranged necessary compliance testing to maintain building standards. Fire, Electrical, and Pest.
- Generate documentation, meeting agendas, meeting minutes, administration agreements, and letters.
- Schedule appointments for clients and other visitors.
- Maintain a high standard of record keeping and filing for all schemes using our document management system.
- Work with multiple systems, databases, and portals: Word, Outlook, Alfresco, Urbanise, Strata Vote, Bing, Nitro Pro, I 4 Tradies, and Teams.
- Communicate and handle basic committee member, owner, or agent requests and inquiries via email, in person, or on the phone.
- Handled mail processing.
Team Leader of Assistant Strata Managers
Body Corporate Services Cairns
, Qld
12.2022 - 04.2024
- Collaborated with a group of seven Assistant Strata Managers.
- Attended regular meetings with the Branch Manager and the Strata Manager Team Leader.
- Cultivated a collaborative, positive work atmosphere among team members.
- Motivated team members through recognition programs and performance-based incentives.
- Held individual honest conversations with team members monthly to check in and see how they are doing, what we can assist with, set goals, and also provide any feedback on employee performance.
- Oversaw training and development programs to enhance team skills and knowledge.
- Mentored newly hired employees.
- Created training materials and conducted group trainings on new processes or procedures.
- Held monthly ASM staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Assigned projects based on individual strengths.
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
- Keep an impeccable record of files for auditing purposes.
Key Holder/Sales Assistant
Angus and Coote Jewellers
Cairns, Qld
08.2017 - 10.2018
- Helping with responsibility of day-to-day running of the store, including opening and closing of the store, and daily banking duties.
- Work positively within a team.
- Supervise, coach, and guide staff members when store managers are absent.
- Work with a high standard of sales and customer service in a professional and polite manner.
- Set up promotional merchandise.
- Processing of watch and jewellery repairs.
- Attend to phone calls and emails.
- Handled daily cash, EFTPOS, and lodgement of finance loans, e.g. Credit line.
- General housekeeping of store - keeping glass and windows clean
Assistant Store Manager
Goldmark/Angus & Coote Jewellers
10.2014 - 08.2016
- Comply with Company Security Policies and Procedures.
- Adhere to Company Health and Safety Policies and Procedures.
- Assist Manager in maintaining sales budgets and profitability, reaching daily targets.
- Work and develop towards company goals and objectives.
- Work with a high standard of sales and customer service in a professional and polite manner.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Supervise, coach, and guide staff members and work positively within a team.
- Complete paperwork accurately and in a timely manner.
- Attend to phone calls and emails.
- Processing of watch and jewellery repairs.
- Helping with responsibility of day-to-day running of the store, including opening and closing of the store and staff scheduling.
- Assistant in day-to-day operations of restocking and merchandising jewellery and watch items.
- General housekeeping of store - keeping glass and windows clean.
- Handled and oversaw daily cash payments, EFTPOS, and lodgement of finance loans, e.g. Credit line
- Daily banking.
- Answered customer questions, addressed problems, and complaints in person and via phone.
- Handled complaints from customers by empathetically listening, recording data, and offering solutions.
Supervisor/Barista
Gloria Jeans Coffee Cairns Central
02.2009 - 12.2013
- Adhere to Company Health and Safety Policies and Procedures
- Follow Company Policies and Procedures
- Train, organise and supervise other team members
- Support team members positively and work great within a team
- Provide excellent customer service by responding to inquiries quickly and professionally
- Maintained calm demeanour during high volume periods
- Prepared and served coffee, espresso drinks, blended coffees and teas
- Memorised recipes for specialty coffee beverages and seasonal offerings
- Food service of basic food items
- Cash Handling, Banking and errands
- Ordering of stock
- Displaying and verbalising new promotions
- Maintained a clean work environment for staff and customers by wiping counters
Barista/Florist Assistant
Cairns Best Flowers Florist & Café
Cairns, Qld
09.2007 - 02.2009
- Adhere to Health and Safety Policies and Procedures.
- Prepared and served coffee, espresso drinks, blended coffees, and teas.
- Processed new flower and greenery shipments by stripping leaves below the waterline, cutting new flowers, mixing flower food solutions, and filling floral containers.
- Pruned flora and fauna to fit perfectly into bouquets and arrangements.
- Ordered and maintained floral inventory and supplies to meet customer demands, and offer seasonal varieties.
- Processed sales transactions, including online orders, cash register, and telephone orders.
- Coordinated deliveries with couriers.
Education
Certificate 11 - Business
TAFE
12.2006
Saint Mary's Catholic College Cairns
12-2004
Skills
- Collaborative Team Member
- Team Leadership
- Effective Multitasking
- Motivated
- Customer Service
- Microsoft Office
- Accurate Data Entry
- Effective Communication
- Problem-solving
- Attention to Detail
Timeline
Team Leader of Assistant Strata Managers
Body Corporate Services Cairns
12.2022 - 04.2024
Assistant Strata Manager
Body Corporate Services Cairns
10.2018 - Current
Key Holder/Sales Assistant
Angus and Coote Jewellers
08.2017 - 10.2018
Assistant Store Manager
Goldmark/Angus & Coote Jewellers
10.2014 - 08.2016
Supervisor/Barista
Gloria Jeans Coffee Cairns Central
02.2009 - 12.2013
Barista/Florist Assistant
Cairns Best Flowers Florist & Café
09.2007 - 02.2009
Certificate 11 - Business
TAFE
Saint Mary's Catholic College Cairns
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