Summary
Overview
Work History
Education
Skills
Attributes
References
Timeline
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Suzanne Gray

Como,WA

Summary

With a robust background encompassing various facets of sales and management, I bring extensive experience gained through the ownership and operation of a small businesses.

Reliable retail sales professional well-versed in navigating dynamic, high-performance environments. My skill set includes seamless transaction processing, cash handling, register operation, and meticulous merchandise arrangement. Focused on upholding elevated customer satisfaction levels by promptly addressing customer requests, needs, and resolving issues with finesse.

Overview

34
34
years of professional experience

Work History

Casual Retail Sales Assistant

The Source Bulk Foods
06.2023 - Current
  • Greeted customers and helped with product questions, selections, and purchases.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Organised store merchandise racks and displays to promote and maintain visually appealing environments.
  • Stock receivals and unpacking of products.

Eyelash Extension Technician

Lash Lovers Lounge (Eyelash Extensions)
08.2013 - Current
  • Applied permanent lashes individually to each natural lash, to create illusion of long, full lashes.
  • Explained and demonstrated eyelash extension to hesitant guests to increase confidence in process.
  • Adhere to strict hygiene and safety protocols to ensure a clean and sanitary environment. This includes proper sterilization of tools, using high-quality products, and following industry standards.


Business Owner/Operator

Grays Contract Services (Cleaning & Maintenance)
07.2011 - 06.2013
  • Oversaw day-to-day operations of the cleaning and maintenance business. This includes overseeing cleaning crews, scheduling services, and ensuring that all work meets quality standards.
  • Building and maintaining strong relationships with clients. This involved meeting with clients to understand their needs, providing quotes for services, and addressing any concerns or issues that may arise.
  • Oversaw budgeting, tracking expenses, setting pricing for services, and ensuring profitability.

Business Owner/Operator

Love Happy Clothing Boutique
01.2009 - 06.2011
  • Oversaw end-to-end business processes to maintain proficiency and profitability.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and weekly payroll
  • Stock purchasing

Personal Assistant to Regional Manager

Tetra Tech Coffey (Coffey Natural Systems)
09.2003 - 12.2008
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Maintained appropriate filing of personal and professional documentation.
  • Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Displayed absolute discretion at handling confidential information.
  • Handled incoming mail, bills and invoices and completed appropriate actions.

Retail Sales Specialist

Sportsgirl
08.2000 - 07.2003
  • Delivered in-depth information on product features so customers could make educated decisions before purchase.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Increased sales and customer satisfaction through personalized servicing.
  • Displayed merchandise by arranging in appealing ways to boost sales.

Retail Sales Specialist

Jeanswest
03.1990 - 07.2000
  • Delivered in-depth information on product features so customers could make educated decisions before purchase.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Increased sales and customer satisfaction through personalized servicing.
  • Displayed merchandise by arranging in appealing ways to boost sales.

Education

Skills

  • Sales - extensive retail experience
  • Office Administration - Highly experienced in managing staff, data entry, invoicing, accounts and stock control
  • Time Management & Planning - Will prioritise tasks to ensure work is completed in a timely, efficient manner
  • Team Member - Valued contributor and team member that works well autonomously also Proven ability to liaise efficiently with both customers and other team members and deliver high quality service and sales targets

Attributes

  • Enthusiastic & highly motivated
  • Strong interpersonal skills
  • Effective communicator
  • Positive attitude & strong work ethic
  • Well presented and always professional

References

References can be provided on request

Timeline

Casual Retail Sales Assistant

The Source Bulk Foods
06.2023 - Current

Eyelash Extension Technician

Lash Lovers Lounge (Eyelash Extensions)
08.2013 - Current

Business Owner/Operator

Grays Contract Services (Cleaning & Maintenance)
07.2011 - 06.2013

Business Owner/Operator

Love Happy Clothing Boutique
01.2009 - 06.2011

Personal Assistant to Regional Manager

Tetra Tech Coffey (Coffey Natural Systems)
09.2003 - 12.2008

Retail Sales Specialist

Sportsgirl
08.2000 - 07.2003

Retail Sales Specialist

Jeanswest
03.1990 - 07.2000

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Suzanne Gray