Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
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Suzanne Nicholas

Maitland,NSW

Summary

Resourceful Lifestyle Coordinator skilled at delivering high-quality service and solutions through exceptional organisation and time management. Excel in creating engaging programs, event planning, and community engagement to enhance consumer satisfaction. Possesses strong communication, interpersonal, and empathy skills crucial for fostering positive relationships and ensuring well-being of consumers. Efficiently manage tasks to meet goals effectively, showcasing adaptability and problem-solving capabilities in fast-paced environments.

Overview

9
9
years of professional experience

Work History

Lifestyle Coordinator

RFBI Benhome Masonic Village
Maitland, NSW
01.2019 - Current
  • Planned, prepared, and executed major celebration events and daily activities to support the consumers of Benhome
  • Built and established lasting relationships using encouragement and personal support with consumers their families and Representatives and members of the community
  • Created promotional materials, such as flyers and brochures, to advertise upcoming events.
  • Engaged actively with partners within the broader community who share similar values around healthy lifestyles.
  • Assessed participant feedback regarding program quality and satisfaction levels and evaluated existing programs on an ongoing basis in order to ensure they remain relevant and effective
  • Delivered exceptional customer service to promote program engagement.
  • Recruited volunteers to assist with various tasks associated with coordinating lifestyle activities.
  • Ensured compliance with current policies during programming activities.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Maintained updated knowledge through continuing education and advanced training.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Recognized by management for providing exceptional customer service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Assisted with budgeting, scheduling, and staffing needs for lifestyle initiatives.
  • Conducted needs assessments and surveys to determine interest in wellness and fitness programs, events and services.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Completed day-to-day duties accurately and efficiently.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Personal Carer

RFBI Hawkins Masonic Village
Edgeworth, NSW
05.2016 - 01.2019
  • Supported bathing, dressing and personal care needs.
  • Worked closely with clinical staff to support therapeutic and behavioral plans.
  • Followed care plan and directions to administer medications.
  • Monitored vital signs including temperature, pulse rate, respiration rate, and blood pressure.
  • Maintained accurate records of client progress notes, treatments provided, medications administered, diet plans followed.
  • Collaborated closely with doctors, nurses and other healthcare professionals to ensure the best possible outcomes for patients.
  • Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.

Education

Certificate 4 in Leisure And Health -

College of TAFE
Tighes Hill, NSW
12-2019

Assist Clients With Medication Skill Set -

College of TAFE
Tighes Hill, NSW
04-2018

Certificate 3 in Community Services Nursing Assistant -

College of TAFE
Sydney
07-2003

Skills

  • Budget management
  • Community engagement
  • Team collaboration
  • Policy compliance
  • Professional demeanor
  • Time management
  • Adaptability

Affiliations

  • As an enthusiastic cook and baker, I love to try new recipes
  • I am dedicated to exercising every day
  • Passionate about reding

Accomplishments

  • Personal thank you letter from Frank Price, CEO, RFBI
  • Alzheimer's Australia Lewy Body Dementia training
  • FISH Leaders experience training at RFBI Hawkins Masonic Village
  • Dementia Australia Statement of Attainment

References

References available upon request.

Timeline

Lifestyle Coordinator

RFBI Benhome Masonic Village
01.2019 - Current

Personal Carer

RFBI Hawkins Masonic Village
05.2016 - 01.2019

Certificate 4 in Leisure And Health -

College of TAFE

Assist Clients With Medication Skill Set -

College of TAFE

Certificate 3 in Community Services Nursing Assistant -

College of TAFE

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Suzanne Nicholas