Suzanne Su'a

• Collaborated with underwriting team to expedite loan processing times and ensure timely closings for clients.
• Developed strong relationships with clients, resulting in high levels of customer satisfaction and repeat business.
• Submitted loan applications to underwriter for verification and recommendations.
• Mentored junior loan officers, sharing expertise and knowledge to improve overall team performance.
• Successfully managed high-volume pipeline of loans, consistently meeting or exceeding monthly sales targets.
• Maintained strict confidentiality of bank records and client information.
• Originated, reviewed, processed, closed, and administered customer loan proposals.
• Achieved high levels of client retention by providing exceptional service throughout the loan origination process.
• Reviewed and edited loan agreements to promote efficiency and accuracy.
• Collaborated with other departments to promptly process loan applications.
• Examined customer loan applications for loan approvals and denials.

• Reduced manual input errors by automating data entry tasks for increased accuracy.
• Maintained accurate patient records with diligent data entry and attention to detail.
• Consistently met deadlines for data entry, improving overall efficiency of the department.

I ended up resigning from this role as my mother fell ill and was diagnosed with Stage 4 Liver Cancer and resigned to be her fulltime carer before she passed in July of the same year - 2017 & then I made the move to Australia in Nov 2017.

• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Placed outbound customer service or customer satisfaction calls to follow up on issues.
• Processed debit and credit card and electronic check payments.
• Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.

Our contract with State Insrance and ended and our employment got moved out to West Auckland and was too far from where I lived - South Auckland, so I resigned as I wanted to be close to home.