Suzanne Su'a
Liverpool,NSW
Summary
Results-driven Senior Loans Officer at Sure Cash Finance with a proven track record in loan processing and exceptional customer service. Expert in credit evaluation and relationship building, consistently achieving high client retention rates. Adept at mentoring teams and navigating regulatory compliance, driving efficiency and satisfaction in all interactions. Bilingual in Samoan.
Overview
12
12
years of professional experience
Work History
Senior Loans Officer
Sure Cash Finance
08.2020 - 03.2025
- Developed strong relationships with clients, resulting in high levels of customer satisfaction and repeat business.
- Mentored junior loan officers, sharing expertise and knowledge to improve overall team performance.
- Successfully managed a high-volume pipeline of loans, consistently meeting or exceeding monthly sales targets.
- Maintained strict confidentiality of bank records and client information.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Achieved high levels of client retention by providing exceptional service throughout the loan origination process.
- Reviewed and edited loan agreements to promote efficiency and accuracy.
- Collaborated with other departments to promptly process loan applications.
- Examined customer loan applications for loan approvals and denials.
- Maintained strong knowledge base of lending regulations, best practices and industry trends.
- Analyzed applicants' financial status and credit and property evaluation to determine feasibility of granting loan.
- Stayed abreast of lending regulations, industry trends and market rates.
Data Entry
Courier Post
01.2016 - 01.2017
- Reduced manual input errors by automating data entry tasks for increased accuracy.
- Maintained accurate patient records with diligent data entry, and attention to detail.
- Consistently met deadlines for data entry, improving the overall efficiency of the department.
Call Center Representative
Telnet Services Limited
01.2013 - 12.2016
- Managed high call volumes while providing exceptional customer support, and maintaining professional composure.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency, and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Adhered to company policies and scripts to consistently achieve call time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Processed debit and credit card, and electronic check payments.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
Education
No Degree - Teaching
Manukau Institute of Technology
Auckland, New Zealand2015
Skills
- Loan processing and debt management
- Regulatory compliance
- Credit evaluation
- Customer service
- Team mentorship
- Relationship building
- Problem solving
- Attention to detail
- Complaint handling
- Cash handling
- Multitasking capacity
- Organization and time management
- Bilingual in Samoan
Languages
Samoan
Native/ Bilingual
References
References available upon request.
Timeline
Senior Loans Officer
Sure Cash Finance
08.2020 - 03.2025
Data Entry
Courier Post
01.2016 - 01.2017
Call Center Representative
Telnet Services Limited
01.2013 - 12.2016
No Degree - Teaching
Manukau Institute of Technology
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