Suzanne Taylor
KAWUNGAN,QLD
Summary
Compassionate Personal Care Assistant with extensive experience in client support and engagement in Dementia Proven ability to foster positive relationships and implement effective care plans, enhancing client well-being and promoting independence.
Results-driven professional with over four years in retail and 13 in personal care. Skilled in multitasking and decision-making, with a proven track record of building strong client relationships and improving operational efficiency through strategic inventory management.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Store Assistant
ALDI
Rosebud, VIC
07.2021 - 01.2026
- Provided expert assistance to customers in navigating inquiries and making informed product choices, enhancing their shopping journey.
- Executed strategic organization of merchandise displays to promote effective presentation and improve customer access.
- Supervised transaction accuracy in point-of-sale operations, maintaining rigorous adherence to cash handling guidelines.
- Engaged with team members to refine inventory management strategies and improve restocking workflows.
- Contributed to a positive work environment by building strong relationships with colleagues and working cooperatively on tasks.
- Reduced instances of shoplifting by implementing stricter security measures and staff vigilance.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Personal Care Assistant
Australian Unity
Mornington, VIC
12.2021 - 06.2022
- Provided personalized care and assistance to clients with daily living activities.
- Monitored and documented clients' health status, ensuring timely communication with healthcare professionals.
- Trained and mentored new staff on best practices in personal care and client interaction.
- Organized and facilitated interactive activities that fostered mental stimulation and emotional support for clients.
- Monitored and replaced dressings, bandages, and binders to facilitate proper healing and maintain hygiene.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Implemented structured routines and established clear communication to empower clients in managing their daily activities.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Personal Care Assistant
TLC Aged Care
Frankston, VIC
05.2012 - 12.2021
- Assessed client needs and provided tailored support for daily living activities, ensuring comfort and well-being.
- Tracked and documented clients' health conditions, fostering effective communication with medical professionals.
- Assessed client needs and developed comprehensive care plans to promote comfort and enhance quality of life.
- Guided new staff through best practices in personal care and client interaction to ensure high-quality service delivery.
- Developed and implemented individualized care plans to enhance client comfort and well-being.
- Implemented safety protocols, reducing risks associated with client mobility and daily tasks.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
- Promoted independence with structured routines and clear communication to support clients in their daily lives.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
Education
Certificate III - Health
A Plus
02-2013
High School Diploma -
Dromana Secondary College
Dromana, VIC12-1989
Skills
- Client assistance
- Client interaction
- Inventory management
- Contributive team engagement
- Implementing hygiene protocols in the workplace
- Warehouse safety management
- Risk assessment
- Multitasking
- Friendly and helpful
- Clear verbal and written communication
- Availability for varied hours
- Analytical decision-making skills
- Experience with compliance standards
Certification
- RSA Training .
Timeline
Personal Care Assistant
Australian Unity
12.2021 - 06.2022
Store Assistant
ALDI
07.2021 - 01.2026
Personal Care Assistant
TLC Aged Care
05.2012 - 12.2021
Certificate III - Health
A Plus
High School Diploma -
Dromana Secondary College