Suzanne Winzenberg
Maroochydore,QLD
Summary
Experienced retail worker with exceptional customer service skills. Reliable and ready to contribute in a dynamic retail environment. Known for maintaining high standards in store presentation and customer interaction. Dependable team player with focus on achieving positive results and adapting to changing store needs. Proficient in point-of-sale systems and inventory control.
Overview
28
28
years of professional experience
Work History
Retail Assistant
Boutique Bliss
07.2021 - Current
- Used POS system to process sales, returns, online orders, and gift card activations.
- Processed transactions accurately, balancing cash registers at the end of each shift.
- Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
- Increased sales floor efficiency by restocking shelves and organizing merchandise to maintain appealing store layout.
- Maintained cleanliness and organization of store, creating welcoming environment for customers.
- Maintained an organized backroom for easy access to stock when replenishing shelves.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Updated product pricing and signage to reflect current promotions and discounts.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Demonstrated flexibility by adapting to various roles within the retail environment as needed.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Warehouse Assistant
Zoe Kratzmann
10.2017 - 12.2022
- Unloaded delivery trucks promptly for further distribution.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Packaged and shipped orders accurately to promote safe and quick delivery to customers.
- Assisted with stock takes and cycle counts to promote accurate inventory processes.
- Proactively identified damaged or defective items before shipping, minimizing potential customer dissatisfaction and the need for returns.
Sales Assistant
Gingers
09.2020 - 11.2020
- Processed transactions accurately while maintaining a high level of customer service.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Helped customers locate products and checked store system for merchandise at other sites.
- Executed visual merchandising strategies to attract customers and drive sales.
Bank Officer
ANZ Banking Group
03.1997 - 10.2003
- Enhanced customer satisfaction by efficiently handling inquiries and providing accurate information on banking products.
- Assisted customers in identifying financial goals and recommended tailored banking solutions that aligned with their objectives.
- Oversaw daily cash management functions, ensuring accuracy and security in all transactions conducted at the branch level.
- Contributed to branch growth by identifying cross-selling opportunities and promoting suitable products to customers.
Education
High School Diploma -
Pittsworth State High School
Pittsworth, QLD01-1986
Skills
- Customer service
- POS system operation
- Flexible schedule availability
- Cash handling accuracy
- Product merchandising
- Visual merchandising
- Friendly and helpful
- Reliable and responsible
- Cash handling
Timeline
Retail Assistant
Boutique Bliss
07.2021 - Current
Sales Assistant
Gingers
09.2020 - 11.2020
Warehouse Assistant
Zoe Kratzmann
10.2017 - 12.2022
Bank Officer
ANZ Banking Group
03.1997 - 10.2003
High School Diploma -
Pittsworth State High School
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